I can’t delete my new SIM card’s number after I have used a PAC.

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Level 1

8 points

I can’t delete my new SIM card’s number after I have used a PAC.

I switched from O2 to Virgin Mobile and used a PAC code to keep my number the same. I have had confirmation that my Virgin Mobile number is all switched however the new number which I didn’t want to keep is showing as default for iMessage and FaceTime. There is no option to remove this number or change my old number to the default.

Please help! I have switched mobile networks a couple of times in the past and have never had this problem.

Thank you in advance.

iPhone X, iOS 13

Posted on Nov 8, 2019 6:04 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,305 points

Nov 8, 2019 8:29 AM in response to eleftheria17

Have you removed the number you don't want to keep from your Apple ID? If the number is there, sign out of Messages/FaceTime, and then remove the number. Allow time for the change to sync. It could take 24 hours. Then sign back into Messages/FaceTime.

Apple ID - Manage

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Answer 2

Eric Root

Level 10

685,305 points

Nov 8, 2019 5:15 PM in response to eleftheria17

If you have signed out of Messages/FaceTime, wait a little while longer, and try again.

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Answer 3

eleftheria17 Author

Level 1

8 points

Nov 8, 2019 2:44 PM in response to Eric Root

Hi, thanks for the reply.

I have tried to do this but the delete option isn’t appearing. The delete button is only appearing on the number I want to keep that I added. The one that appears as “iMessage and FaceTime” won’t move and I have signed out of them both? Shall I wait for longer before trying to remove? Thanks

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I can’t delete my new SIM card’s number after I have used a PAC.

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