MacBook Air dead dead after high Sierra update

Morning all,


have been having some problems with photos crashing so was attempting to get the OS upgraded to Catalina. For whatever reason wasn’t able to do this so was running a High Sierra update instead


all was going well, update had downloaded and installing with about 20 minutes remaining, then computer just cut out


was on battery and connected to internet via personal hotspot at the time


i have tried plugging it into the charger, it is charging but will still not turn on


i have tried pressing the power button for 10+ seconds, have tried fn-control-command + ON, fn/control/command-R + ON, nothing is working. computer is completely dead- no fan, no backlighting, no keyboard lighting, nothing


all of the solutions for this online for this rely on it being able to do something


unfortunately I live in the middle of nowhere (easily 6+ hours flying to an Apple store or authorised repairer), no reliable internet or phone service


any ideas?!

MacBook

Posted on Nov 8, 2019 6:04 PM

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6 replies

Nov 8, 2019 7:23 PM in response to Charlottenansen

Well, which MacBook is this (year and model)? What version of macOS was running when you started to try the Catalina and High Sierra update/upgrade?


Well, definitely let it charge all the way up and then have plugged into AC if possible before trying to do a Recovery style boot (hold down command+r during power on), if it will power on. But since the system was on and very active doing the install when you lost power, might have totally corrupted the disk. Do you have any backups of system before you started the update attempt? You might need to completely erase the disk. Did you have or did you already get the High Sierra installer or Catalina installer app and possibly create a USB type installer? Or do you have the High Sierra update with the "dmg" file that contains a "pkg" file when you mount the dmg file and then run that?


There is more than one type of Recovery boot -- command+r is normal recovery that lets you reinstall the latest macOS that was installed on you MacBook, command+option+r lets you upgrade to the latest macOS that is compatible with your MacBook and command+option+shift+r lets you reinstall the macOS that came with your MacBook when it was new or the closest version still available. Take a look at this page for more instructions: https://support.apple.com/en-us/HT204904


Good luck..

Nov 9, 2019 2:18 PM in response to Charlottenansen

Several of your keyboard sequences are unknown to me (fn-control-command does what?). So please make double sure of what you're pressing during boot up. Caps lock does nothing as far as I know.


The control-shift-option (must be the ones on the left side of keyboard i think) + ON is an SMC reset for MacBook Air I think, so would think this would clear up any bluetooth keyboard pair information but am not certain of this, but if not then you can open System Preferences and then go to Bluetooth and then remove the wireless keyboard if you can get that far anyway.


Try the safe boot -- hold down left shift key during power on -- that will take longer but is more reliable since it clears up caches and does other special things to help clear up problems.


A normal full charge takes several hours on a MacBook air if the battery is OK, so let it charge overnight to be safe, and keep it on the charger while you're doing things cause less problems that way.


Have you tried a Recovery type boot -- hold command+r during start up? If that works, that will let you erase the hard drive completely so you can start all over, which given your situation with it crashing due to loss of power in the middle of the update seems like a good thing to do. But of course, you would need a backup of your old stuff that you can restore from, so perhaps this is not an option for now?


Anyway, wish you the best and hope you get things working.


Good luck...

Nov 9, 2019 1:07 AM in response to dot.com

Ok. So it’s a 2014 A1466 air. It was running a version of HighSierra already, but there were updates due, which I was installing to try and address a recurrent issue with photos crashing while trying to import from iPhone


I have progress in that after 3+ hours charging it is/was now willing to turn on, but I can’t do anything because it’s furiously trying to pair to a Bluetooth keyboard, which it can’t find as it doesn’t exist.


I’ve tried control-shift-option + ON which kills it for another half an hour, and then we repeat the merry go round. I’ve also tried holding down the caps lock key while restarting, which doesn’t achieve anything


tried logging in as a guest on the off chance it was a specific issue to my account- that brings up a graphic that seems to show an image of how to switch something on/off on an iPhone (not sure how to describe it)

Nov 9, 2019 5:28 PM in response to dot.com

Ok, so. Safe boot (shift+ON) didn’t work, nor recovery boot


i’ve worked out the screen showing is trying to show me how to turn on a Bluetooth mouse/keyboard (google says “Magic Mouse”)


My suspicion is that the keyboard and track pad, other than the on key, are not actually responding at all so no combination of button pushes is doing anything


very very frustrating

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MacBook Air dead dead after high Sierra update

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