My battery indicator stays at 100% and then will die without warning. Has anyone had this issue? It started doing this within 2 weeks of receiving the watch, the update (6.1) did fix it temporarily and then a couple of days ago, it started again.
Apple Watch Series 5, watchOS 6
I sent my Series 5 into the repair center (well, my Apple Store sent it there) and it bounced back from them after a couple days, saying they couldn't replicate the problem. They were useless. It's like the Apple Watch falls into this gulch, as far as Apple support goes. It's the only thing they can't try to fix in the store, at their own Genius Bar. And they weren't that happy with the Apple repair center either. Before I read about the turn it off for 15 min and then back on again, I had literally tried every single thing except getting a new watch (which the store said I couldn't get, since Apple Care didn't cover a repair when they couldn't find the problem). But I've read about people here who got new ones and it didn't help the problem. I've restored from previous, from scratch, put it in the freezer (worked a couple days), taken it to the Genius Bar three times and talked to support in Cupertino (I pay $500 a year for Joint Venture Business Support) and the only consistent thing I ever got was that it was a software issue. No updates ever helped. My previous four Apple Watches, each of the series, didn't have this problem. But then I did the 15 min off and back on (I can't remember how much it was already charged when I did that. I think I did it when it had said 100% for 24 hours and I knew it would in the next 6 hours just randomly die. I haven't had any problems since then and that's been around 2-3 months ago that I did it. If anything, it uses up the battery a tiny bit faster than it used to.
I don't want to be a Debbie Downer but they will most likely get it and send it back saying no issue found. Thats what happened to me. I was excited when it got lost and Apple gave me a brand new one in the store in the box but it did the same thing. Depending on the tech they may replace it but it will most likely do the same thing.
The batteries in an Apple Watch are supposed to last "at least" one year after purchase. The reason they give the warranty is so you can get a new one if problems occur outside of the predicted length. Unless, did you purchase Apple Care?
Going off of the above, I have sent this thread to a Senior Advisor so Apple knows of the workarounds that we are using. The main issue is how long it takes to be circulated to the masses, but at least this backs them up when they checked my old watch when pairing it with a new phone at their service center and found nothing amiss.
I just bought my first Apple Watch a few weeks ago. Series 5. So excited. A huge purchase for me. Now it’s stuck at 100 percent battery life. With COVID-19 I can’t reach anyone at Apple online. A lot of money spent for a problem that I’m learning isn’t anything new. Apple needs to make this right!!
well I did as you suggested. I powered it off for 30 minutes but unfortunately it did not resolve the problem. What’s frustrating is I know it needs charged but I’m not going to know when it’s fully charged. Thanks for trying to help - much appreciated.
Hmm good point on the warm part... I know for a fact its not how we setup the watch, setup new vs old restore. B/c im able to use my wifes S4 with my old restore profile and battery icon works as designed.
Wish we could send our watches into Apple Engineering and they can take it from ther.
Been having this problem off and on for a month. Called Apple about this twice and both times they blamed the beta software I had installed. I don’t buy that exclamation and won’t be going through the length steps to downgrade both my iPhone and watch. Right now it sits at 100 percent or 99 percent for over 12 hours a day. When it begins clicking down, I know it’s about to die, usually around 80 percent. It’s obvious this is a big problem with many users and I find it unacceptable that there remain no solutions.
It's May 2020 and I'm having this exact problem with my Series 5 Apple Watch, bought three months ago. The watch stays stuck at a high number (99% or 100%) for hours. Then a few hours later, it suddenly goes dead with no warning. Called Apple Support, they ran a diagnostic remotely (since most of the stores are still closed because of COVID-19) and they saw no issues.
They must not be reading these forums, as most of these posts were written five months ago and the problem has not been resolved. The Watch worked fine until a week or two ago.
This issue is only getting worst for me. In the past week, I can leave the watch on the charger all night, wake up, and the battery will get down to around 75% and will just shut off. No warning, no indication to connect it to power, just a paperweight on my wrist.
I contacted AppleCare today and was told that the diagnostic results didn’t show anything wrong with the watch and the only other option is to to ship it off to Depot for “repair”.
I know for a fact that Depot will also show that nothing is wrong with it and will then just return it to me.
It’s unbelievable that Apple hasn’t addressed this issue.
Yes, countless times. I've tried everything listed in this threat and contacted Apple twice. As soon as they hear I'm using the latest beta, they blame that even though non-beta users are also having the problem.
Well it's unfortunate and definitely not like Apple to be acting like this. It's either a problem they don't think is important to fix or they haven't figured out what caused it. With regards to obtuse support people, they are simply following orders not to suggest they know anything about it. All they have to do a search and they many complaints are right there.
I'm so glad to have found this thread. I bought an AW5 about a month ago and it's my first Apple Watch and to say this issue has been frustrating is an understatement. It will randomly shut off anytime day or night for no reason - sometimes it says it has a low battery when the indicator had read 60-90% minutes before (I've never gotten a low battery notification), other times it will claim to still be charged at 75% or more. The ONLY way to get it to wake up is to put it on the charger, which is beyond frustrating. I'll be following for any updates but also contacting Apple support because ... what the heck!? My friends who have had Apple Watches for years say they've never had this issue, so it doesn't seem like a software problem.
At this point, I have not had any issues with the wash, as my bigger issues have been with the phone. He would have to enroll in the Apple Developer Program, but it is honestly worth it when it comes to being able to test the software and see how it will work on your watch.
Interesting, you seem to be the first I’ve heard have phone issues as well (at least with watch too). I kind of wondered if it was my phone but I got a new phone. Actually the problem started again a few months after new phone after being resolved for a good while.
If he’s a senior advisor, did you ask if he could see any other complaints about this issue? It’s kind of hard to believe that they don’t know about this.
Maybe we all got the same batch. I got mine I think 10 months ago in South Florida at a Bestbuy.
Battery Indicator stuck at 100% All day
