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Level 1

10 points

Strange crash-pattern

My MacBook Pro 15 inch, late 2013 has suddenly startet crashing, but only when disconnected from my usual setup with external screen and USB-devices. Very strange. OS Catalina - but problem startet before I upgraded the OS. I can't find any crash-report in Console, but underneath is the log that seems to be generated after each episode. Grateful for any tips.

11:57:55.552 INFO [date]: Mon Nov 11 11:57:55 2019

11:57:55.552 DEBUG [awd.location]: E911LocationAwd Constructor

11:57:55.552 DEBUG [bambi.call]: EmergencyCallhandler: resetting conditions

11:57:55.552 DEBUG [power]: SleepWakeMonitor started

11:57:55.552 DEBUG [util]: Adding observer 0x7fb186b0eeb0 for NSSystemClockDidChangeNotification

11:57:55.552 SPAM [sip.lock]: SimpleNetworkManager: acquired lock [BambiClient] (count=1)

11:57:55.552 DEBUG [bambi]: =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

11:57:55.552 DEBUG [bambi]: = Welcome to Bambi! =

11:57:55.552 DEBUG [bambi]: =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

11:57:55.554 DEBUG [prefs]: Key found in prefs file: ImsLoggingEnabled with value: 1

11:58:15.075 DEBUG [bambi]: BambiClient: system clock changed

MacBook Pro 15", macOS 10.15

Posted on Nov 11, 2019 10:15 AM

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4 replies

MoonJ.

Community Specialist

Nov 14, 2019 2:23 PM in response to jan-hk

Hello jan-hk,

Welcome to the Apple Support Communities. I understand the Mac is unexpectedly restarting or shutting down. I'll do what I can to help.

Here are some suggestions:

Try the steps here even if you aren't getting a message once the computer restarts or goes back to the desktop: If your Mac restarted because of a problem
You mentioned it also might be related to disconnecting the external devices, try resetting the SMC: How to reset the System Management Controller (SMC) on your Mac

Cheers.

brenden dv

Community Specialist

Dec 8, 2019 11:00 AM in response to jan-hk

Hi jan-hk.

Let’s test in a test user account using the steps here: How to test an issue in another user account on your Mac - Apple Support

I also recommend testing in safe mode using the steps here: Use safe mode to isolate issues with your Mac - Apple Support

If the issue still persists, the next step to resolution will be to contact Apple Support here: Get Support

Cheers.

RaceCoop

Level 1

4 points

Dec 6, 2019 4:59 AM in response to MoonJ.

Hi jan-hk,

I'm having the same issue... sudden restarts and sometimes back to back... I've had the Apple genius bar do hardware and firmware tests and that comes out good. Did RAM tests and the blocks are good too.

Were you able to fix yours? I have the same crash logs in console.

jan-hk Author

Level 1

10 points

Dec 6, 2019 5:03 AM in response to RaceCoop

Hi, no sorry - only fix I have found is to keep the Network/Thunderbolt-adapter connected, even when I am using the laptop on wifi and without any external screen. Doesn't seem to crash then, for some strange reason. I have also had all the hardware tested, but found no disfunction, so must be software-related I guess. Never have problem when connecting it to external screen, Thunderbolt, USB etc.

Strange crash-pattern