help to fix the verification code

Hi I've bought an iPhone X from someone else, and i cannot use it because the apple id which has been used before, is not the one that is shown on the iPhone screen! how can i find the correct apple id and its password?

I tried to erase the last device on "find my iphone" but i found nothing. I also checked my apple id list to find any info, but again nothing. when i turn on my device, it asks my apple id and password with a hidden mail, but the problem is that the mentioned id is not familiar for me and the previous owner. could you help me finding a solution please?

iPhone X

Posted on Nov 11, 2019 1:03 PM

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Question marked as Top-ranking reply

Posted on Nov 11, 2019 1:50 PM

the previous owner will have to log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 


See if they can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password

1 reply
Question marked as Top-ranking reply

Nov 11, 2019 1:50 PM in response to forgotten876

the previous owner will have to log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Activation Lock - Turn off Find My iPhone 


See if they can recover the ID/password.


Apple ID - How to find your Apple         An iCloud e-mail address is an Apple ID.


Apple ID - Find


Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage


Apple ID – Forgot Password

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help to fix the verification code

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