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Level 1

5 points

Macbook screen and backlight having problems

Recently my macbook pro starting showing uneven backlight at the bottom of the screen (see photo) and if I try to rotate the screen after some limit, the display goes black but the macbook is still running (I can tell from the audio). Apart from these issues it is working perfectly fine.

The macbook never received any damage nor it suffered from a fall. Can someone please suggest what the problem can be and what I can do?

Specification:-

MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

running macOS v10.15

MacBook Pro 13", macOS 10.15

Posted on Nov 12, 2019 4:26 AM

Best reply

kaz-k

Level 8

49,116 points

Posted on Nov 12, 2019 5:24 AM

Hi,

As you suggested it's a backlight problem. You'd better contact Apple support or make Genius Bar reservation or take your MacBook Pro to Apple authorized service provider to check it up.

https://support.apple.com/contact

https://www.apple.com/retail/geniusbar/

https://locate.apple.com

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Macbook screen and backlight having problems

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