You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Someone is trying to access my Apple ID for the last couple of weeks. One in Birmingham Alabama and one in Texas and now in Atlanta Georgia. I’m very confused. I keep hitting do not allow and I keep changing my Apple ID password. What do I do? Is someone trying to hack into my account? Very confused and worried.
iPhone 11, iOS 13
If this is an email you received, are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.
Link to contact Apple Support in the article.
Note the restrictions in the article.
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
Apple ID -Two-factor authentication
Two Factor Authentification availability
Apple ID - Using app-specific passwords
Apple ID - Two Step Verification App Specific Passwords
If this is an email you received, are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
You can also add 2 Factor Authentication to your account for more security. If the attempts continue, you might want to consider a name change.
Link to contact Apple Support in the article.
Note the restrictions in the article.
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
Apple ID -Two-factor authentication
Two Factor Authentification availability
Apple ID - Using app-specific passwords
Apple ID - Two Step Verification App Specific Passwords
Hacking
