Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing contacts

I was texting on my phone when I realized nearly all of my conversations showed as numbers instead of their saved names. Only a few individual numbers are still identifiable by their names. When I go to edit the numbers to add their name I am getting a white screen with no options to edit anything. They are missing From my contact list and do not show up at all. In my call log they are all missing their names except for the few that remained in my phone book. I have tried restarting the phone and have no updates available. I have an iPhone X.

iPhone X, iOS 13

Posted on Nov 13, 2019 5:52 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 13, 2019 6:14 AM

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

2 replies
Question marked as Top-ranking reply

Nov 13, 2019 6:14 AM in response to Dgween

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

Missing contacts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.