Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac screen goes dark

I am having a problem with my iMac computer screen going dark unexpectedly. This can happen at any time, during any program.  It can usually be brought back for awhile by pressing the main on/off button on the back of the computer, pausing for a second or two then pressing the button a second time and it will turn on. It then might stay on for  an hour or more but more likely once the problem starts it keeps happening, often staying on for only a second then going dark again. Any program in use at the time continues in the darkness, e.g. if there is audio happening, like on a YouTube video, it will continue in the darkness. Keyboard commands still work. The mouse still works too but it can only be directed during the one second that the screen is visible before it goes dark again. If I then leave for a couple of hours then come back it will usually work again for a while, sometimes even for a few days, then the problem starts again. Re-starting doesn’t seem to have an effect.


 


Whenever I wake the computer there is a telltale sign that the problem will happen or not: If the screen brightens in two steps, i.e. 1/2 brightness then full brightness, then the problem will not be appearing for a few hours, maybe days. If the screen reaches full brightness immediately then I can look forward to a problematic session.




I am using OS X El Capitan version 10.11.6, on an iMac (21.5-inch, late 2009)


Processor   3.06 GHz Intel Core 2 Duo


Memory   4GB 1067 MHz DDR3


Graphics   NVIDIA GeForce 9400 256MB


Serial Number W8****5PC


     



[Personal Information Edited by Moderator]

iMac

Posted on Nov 13, 2019 8:40 AM

Reply
Question marked as Best reply

Posted on Nov 13, 2019 8:57 AM

Try the customary fixes like an SMC rest, an NVRAM reset and then Safe Mode as per the following support articles.

How to reset the System Management Controller (SMC) on your Mac - Apple Support

Reset NVRAM or PRAM on your Mac - Apple Support

Use safe mode to isolate issues with your Mac - Apple Support


If those things do not help, then your iMac most likely has a hardware issue with the display back-lighting or back-light invert-er board and needs to be checked by an Authorized Apple Service Provider.

2 replies
Question marked as Best reply

Nov 13, 2019 8:57 AM in response to Tom Hochmann

Try the customary fixes like an SMC rest, an NVRAM reset and then Safe Mode as per the following support articles.

How to reset the System Management Controller (SMC) on your Mac - Apple Support

Reset NVRAM or PRAM on your Mac - Apple Support

Use safe mode to isolate issues with your Mac - Apple Support


If those things do not help, then your iMac most likely has a hardware issue with the display back-lighting or back-light invert-er board and needs to be checked by an Authorized Apple Service Provider.

iMac screen goes dark

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.