Cannot update/uninstall/install/repair itunes

Question

Level 1

4 points

Cannot update/uninstall/install/repair itunes

I'm having issues attempting to update itunes. I've since tried to uninstall, repair, etc. but nothing seems to work. The original message was that it couldn't find the itunes64.msi file, although I could see it when when I browsed. I've read several posts, and have followed the instructions, including manually deleting using %programfiles% to delete the iTunes, Bonjour, and iPod folders. I then cleaned my registry and shortcuts. At this point, I reinstalled iTunes, but when I attempt to launch, I receive the same message that it must be removed. I'm directed to "open programs and features" to uninstall and run into the original issue again. What am I missing?

I'm running Windows 10.

Posted on Nov 14, 2019 11:34 AM

Reply

Answer 1

turingtest2

Level 10

278,263 points

Nov 22, 2019 11:12 AM in response to Tbaughman

For general advice see Troubleshooting issues with iTunes for Windows updates. Start with Missing MSI errors.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

Reply