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App Store unable to download update because its not on the account page? It was?


Dialogue box - "Unable to update "Pages"

To update this App you need to accept it on the Account page in the App Store"


I am on the Account page but I still cannot up date any App? Whats going on?

iMac 21.5", macOS 10.14

Posted on Nov 14, 2019 2:48 PM

Reply
4 replies

Nov 18, 2019 7:47 AM in response to nevso

Hi nevso,


Welcome to Apple Support Communities. I understand you're unable to update Pages in the App Store, due to a message you're seeing that you need to accept it in the Account page. I'll be happy to help.


First step is to verify that you're signed in with your Apple ID account on your Mac for the App Store. Here's how: Sign in with your Apple ID Then, I suggest making sure that the app is not hidden in the Account screen for the App Store: Hide App Store purchases


From there check and see if you're able to update Pages without any issue.


Kind regards.

App Store unable to download update because its not on the account page? It was?

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