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Airpods Pro keep falling out of my ears!

I just got Airpods Pro and they will not stay in my ears for more than a minute or so. I feel them start creeping and I know I have only a second or two before they seem to jump out of my ear as if they were being repelled or something. I have tried every size tip and they all do the same thing. I never had any problems with my old Airpods so this is strange to me. If I don't find a fix I'm going to have to return them as they are basically unusable. Anyone else have this problem? Any suggestions?


iPhone 11 Pro Max

Posted on Nov 18, 2019 12:46 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2020 1:40 PM

This is an excellent idea. Here’s what I just posted:


”250 dollars. That’s what I payed for these. You’re telling me that 250 dollars doesn’t get me earbuds that stay in my ears? That’s outrageous. If I move my mouth at all they get pushed out of my ears. Even if I don’t they make their way out anyway. This is what sets Apple apart from other brands. This doesn’t happen with Apple products. How did this slip through the testing?


My suggestion is that you redesign the tips with a different shape or as foam so they stay in your ears. Then offer that for free to everyone who bought airpods pro, and have it included with the standard version.


People expect a level of quality assurance from Apple and this is ruining that. Before this I could buy any Apple product and be sure it would work as expected. Not anymore.


FIX THIS”

1,046 replies

Dec 12, 2019 6:31 PM in response to manning11

The sound quality is EXCELLENT! Definitely my favorite EarPods/headphones, but I agree with this post. They get loose quickly and fall out. Because of that, I don't wear them at the gym or if I'm moving around a lot. Even working in the garden and while completing housework, they will slip out. Hopefully Apple will release foam tips which are great at molding to your ears.

Dec 18, 2019 9:41 AM in response to manning11

I’m beyond frustrated with my AirPod pros. They will not stay in my ears. This week one ‘popped’ out of my left ear and fell down the side of the airplane seat. I had to get the flight attendant to help me retrieve the AirPod. I’m not seeing any solution to this issue. I agree with others that the ear tips are too short. I’ve tried everything. #applepleasehelp

Feb 12, 2020 7:08 AM in response to greywolf45

Here is what I received from the Apple Support Communities. I strongly suspect that this will not be poster either, Or they'll post it and say they didn't??


Hi (greywolf45),

Thanks for participating in the Apple Support Communities.

We’ve edited your post Airpods Pro keep falling out of my ears! because it was nontechnical or off-topic. To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of Use

 

We hope you’ll keep using our Support Communities forums. You can find more information about participating here: Apple Support Communities - How To Articles

 





Mar 2, 2020 7:23 AM in response to Big_Badger

Big_Badger wrote:

Two suggested solutions for Apple:

First as a containment to the consumer they should require a statement with all advertising and sales literature that "Fit can be an issue and you have 14 days to return them...Good Luck." Also consider putting the Apple Employee who wrote this response through a customer sensitivity session....they clearly didn't pay for their pair!!

Second, the preferred solution, is to consider a redesign or expanding the offerings of Ear Tips. Make this decision and change your answer above to reflect development.

Apple, the ball is in your court on this one. I hope you adjust and correct this issue .

Apple is not reading here. You can give them your suggestions here:


Product Feedback - Apple



Jan 9, 2020 7:36 PM in response to gqbrooks

@gqbrooks -- I just tried it with mine and I can't get them to fall out. My only concern is that everyone's going to tell me "you're doing it wrong" (LOL) but I don't care as long as they stay in. The sound doesn't seem any different, however this solution isn't without problems though:


Problem #1: I just made a call and the person said I sounded muffled. I switched them back to their correct position (down) and they said it sounded perfect again. So, this might be great for listening to music and watching videos, etc. but not making phone calls or anything that requires the mic(s).


Problem #2: It's a little more difficult to get two fingers around the stem in order to press and hold.


I, like many others here, had the 1st gen and 2nd gen AirPods and they actually stayed in my ears really well.


With the Pros that I got for Christmas, the right one would stay in for the most part but the left one would start sliding out almost immediately. I tried the solution of taking a tissue and wiping my ear and the silicone tips of the Pros as well, however that only worked for so long.


I love the audio quality and the noise cancellation. It's unmatched. But Apple needs to come up with a solution for this. These were too expensive at $249 for them to not stay in people's ears. Clearly I'm not alone.


With them in ears upside-down, they don't budge. How weird! I guess I'll just be living in the "Upside-Down" #strangerthings (unless I'm on a call)



Jan 30, 2020 10:40 AM in response to manning11

I have the same problem. I also have had this same problem with other types of earbuds. I found a fix for the other types of earbuds. Underwater Audio sells a tip that has a straight tree ear flange instead of a cone shape. The straight tip has a way of creating friction or grabbing to create resistance when you try to pull it out. It would be nice if Apple would make a similar tip. They work well. However, these tips from Underwater Audio won't fit the AirPods Pro because of the way the tips are connected. I've attached a picture of what the ear tips look like. Apple, can you do some research and development to create a tip like these that will keep the AirPods Pro in our ears?

Jan 30, 2020 3:04 PM in response to manning11

So I’ve received both the foam tips and the wing attachments through Amazon, AhaStyle 3 Pairs AirPods Pro Ear Hooks Anti-Slip Ear Covers Silicone Accessories【Not Fit in The Charging Case】 Compatiable with Apple AirPods Pro 2019 (Black) https://www.amazon.com/dp/B0837FH283/ref=cm_sw_r_cp_api_i_t81mEbKHVCFVT.


The foam tips seem a little more secure than the original silicone tips but I haven’t tried them during strenuous activity. The wing tips feel very secure and aren’t difficult to slip on or remove. I was someone who had to use wing tips on my AirPod 1 version so this isn’t big deal for me. I’d rather know they’re secure than take a chance at losing one while Mountain biking. Hopefully Apple will supply there own fix to everyone free of charge but that’s only if everyone keeps giving feedback directly to Apple and not just posting frustration on this forum.

Feb 3, 2020 11:36 PM in response to Tim Woods

Solution!

Exchange your AirPod Pros and get the Powerbeats Pros! They’re made by Apple, sold anywhere AirPods are sold, and come in 4 colors: ivory, black, moss, and navy. I personally bought black but for those who like the AirPod white, the ivory look great! For more info check them out on the Apple store website, or on the beats by Dre website at https://www.beatsbydre.com/earphones/powerbeats-pro. Good luck! 😊

Feb 3, 2020 11:40 PM in response to AirPodProSuck

Solution!

Exchange your AirPod Pros and get the Powerbeats Pros! They’re made by Apple, sold anywhere AirPods are sold, and come in 4 colors: ivory, black, moss, and navy. I personally bought black but for those who like the AirPod white, the ivory look great! For more info check them out on the Apple store website, or on the beats by Dre website at https://www.beatsbydre.com/earphones/powerbeats-pro. Good luck! 😊

Mar 4, 2020 8:45 AM in response to itunes-kevind

I had an email back from Comply who I was hoping were going to have some foam tips out soon and they told me that they don’t have a technical solution for the AirPods pro but are working on it.


take what you want from that answer.


I have tried the Reddit suggestion about foam inners and it has helped considerably. But not perfect but until Comply come out with something I don’t think anything will.

Airpods Pro keep falling out of my ears!

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