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Free one year trial Apple TV+ not showing up

Just purchased a brand new MacBook Pro and the one year free trial is not showing up. what do I do?


MacBook Pro with Touch Bar

Posted on Nov 18, 2019 7:11 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2019 2:48 PM

Hi Variant729,


Welcome to Apple Support Communities and congratulations on your new MacBook! I understand that you're not seeing the one-year free trial for Apple TV+ after purchasing a new MacBook Pro. I know how exciting it is to have a new device and want to use this offer; I'd like to help. First, make sure your Mac is updated to the most recent macOS release: How to update the software on your Mac


After verifying you're up-to-date, try using these steps:


"Redeem your free year of Apple TV+ now.


Apple TV+ debuts on November 1. So your free one-year subscription can start on or after that. Here’s how to redeem it:


    • Turn on your new Apple device and sign in with your Apple ID.
    • Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.
    • The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.
    • Tap Enjoy 1 Year Free."


Apple TV+ - One Year Offer


If you continue to have trouble, reach out to Apple for additional assistance: Get Support



Best Regards.

3 replies
Question marked as Top-ranking reply

Nov 21, 2019 2:48 PM in response to Variant729

Hi Variant729,


Welcome to Apple Support Communities and congratulations on your new MacBook! I understand that you're not seeing the one-year free trial for Apple TV+ after purchasing a new MacBook Pro. I know how exciting it is to have a new device and want to use this offer; I'd like to help. First, make sure your Mac is updated to the most recent macOS release: How to update the software on your Mac


After verifying you're up-to-date, try using these steps:


"Redeem your free year of Apple TV+ now.


Apple TV+ debuts on November 1. So your free one-year subscription can start on or after that. Here’s how to redeem it:


    • Turn on your new Apple device and sign in with your Apple ID.
    • Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.
    • The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.
    • Tap Enjoy 1 Year Free."


Apple TV+ - One Year Offer


If you continue to have trouble, reach out to Apple for additional assistance: Get Support



Best Regards.

Free one year trial Apple TV+ not showing up

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