apple tv remote back button not working

Last night, after watching a movie in the Disney app, I found my remote would not go back (menu button). The light on the Apple TV reacts when I press the button, but nothing happens. The Siri/microphone button also does not function. I tried the remote on my iPhone, and the same problem with the menu button, it will not back out of a screen. However, the Siri button worked and I can now ask to open another app, but still not just back out. The touch and click button works on both remote and iPhone. Any ideas????

Apple TV 4K, tvOS 13

Posted on Nov 19, 2019 4:04 AM

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apple tv remote back button not working

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