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Brother MFC9330CDW scanner not online

MacBook (2018) running OS 10.14.6

Scanner stopped working after changing home wifi.

Printer is ONLINE and printing.

Scanner indicates OFFLINE when I try to scan.


Have updated firmware, printer driver and scanner driver. Nothing has solved the problem. Still can't scan. Brother "help" is not.

MacBook

Posted on Nov 19, 2019 8:32 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2019 9:09 AM

If is not already installed as an AirPrint device, then remove its existing entry in Printers & Scanners and add it again, this time being sure to specify AirPrint. You don't need any drivers. Apple recommends that you don't install any.


Refer to Add a printer on Mac.


Might as well restart your router as well. Disconnect its power, wait a moment or two, connect it again.

1 reply
Question marked as Top-ranking reply

Nov 19, 2019 9:09 AM in response to drdjwmarco

If is not already installed as an AirPrint device, then remove its existing entry in Printers & Scanners and add it again, this time being sure to specify AirPrint. You don't need any drivers. Apple recommends that you don't install any.


Refer to Add a printer on Mac.


Might as well restart your router as well. Disconnect its power, wait a moment or two, connect it again.

Brother MFC9330CDW scanner not online

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