Shutting down and "restarting because of a problem" during sleep

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cam1907 Author

Level 1

8 points

Shutting down and "restarting because of a problem" during sleep

Lately my 305 GHz Quad-Core i7/16GB RAM/NVIDIA GeForce GTX 780M iMac has been regularly shutting down on its own during sleep. By the time I wake it, it's restarted on it's own with the problem report up. Any suggestions out there? Here's the report I'm receiving regularly:

panic(cpu 2 caller 0xffffff80032a1c6c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0xd17cf.

Failure code:: 0x00000002 00000014

The rest of the report is below:

Error Report for shutting down during sleep

iMac 27", macOS 10.13

Posted on Nov 19, 2019 3:16 PM

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Answer 1

rkaufmann87

Level 10

148,494 points

Nov 19, 2019 4:27 PM in response to cam1907

It is just difficult to read the report . If you have a 27" by chance did you upgrade the RAM yourself? The problem with KP is they can be caused by hardware or software and a VERY frequent offender is 3rd party RAM. If you did upgrade the RAM, and it is anything but crucial.com or macsales.com RAM that is where I'd start.

Otherwise it could be a failing HD or something like an outdated driver if you using any third party apps or peripherals that require these.

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Answer 2

cam1907 Author

Level 1

8 points

Nov 20, 2019 7:52 AM in response to rkaufmann87

I do have the 3.12 TB Fusion Drive. I did as you instructed and ran First Aid 3 times from Recovery Mode and it found no errors at all. However, I do have an old Wacom Intuos 3 tablet (the only peripheral in use) and I updated the drivers to the latest available. As of now, the iMac slept all night and did NOT shut down/restart on its own, so perhaps it was that?

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Answer 3

rkaufmann87

Level 10

148,494 points

Nov 19, 2019 3:48 PM in response to cam1907

Please post the most recent reports from the Console app. Please do the following :

Launch Console.
In the Console app sidebar, select the folder named Library/Logs.
Select the DiagnosticsReporter folder.
A list of reports is displayed. Select the most recent crash report to view it.

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Answer 4

rkaufmann87

Level 10

148,494 points

Nov 19, 2019 6:54 PM in response to cam1907

Does it have a fusion drive or any type of spinning HD? That would be the next hardware suspect. If you do have either, restart in the Recovery Partition (Command + R on startup) open Disk Utility and run First Aid 2-3 times and look for errors, if ANY appear that tells you the HD is failing.

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Answer 5

rkaufmann87

Level 10

148,494 points

Nov 20, 2019 8:42 AM in response to cam1907

The Wacom may have been it, they have proven to be troublesome so please do keep an eye on their drivers.

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Answer 6

cam1907 Author

Level 1

8 points

Nov 19, 2019 5:30 PM in response to rkaufmann87

Nope, RAM came installed with the original purchase. In June of 2018, Apple replaced the Power Supply and Logic Board after it was shutting down during sleep mode AND in the middle of actively using it at random times.

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Answer 7

cam1907 Author

Level 1

8 points

Nov 19, 2019 4:10 PM in response to rkaufmann87

Isn't what I posted (in the additional text dropdown) the crash report?

I'm not exactly sure where you mean.. The Console app sidebar lists a bit different than how you describe (see screenshot)..

For step 2. I go to Log Reports but don't see any Diagnostics Reporter folder, however, when I go straight to Diagnostic Reports, I'm not seeing anything that looks like a Crash Report of any kind.

Oh, and I noticed an error in the iMac specs I'm running.. It says macOS 10.13 but I'm on 10.15.1

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Answer 8

cam1907 Author

Level 1

8 points

Nov 20, 2019 8:55 PM in response to rkaufmann87

Thank you so much for your help. I'll mark this as solved for the moment! And yes, I will keep a good lookout on Wacom's driver. I still use it a bunch and it sill works great so I'm not in the market to upgrade for now. Thank you again!

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Answer 9

rkaufmann87

Level 10

148,494 points

Nov 20, 2019 9:07 PM in response to cam1907

Good luck and thanks.

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Shutting down and "restarting because of a problem" during sleep

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