Apple TV app stuck on downloads screen

This is how I got mine to work....

Go to Settings  > Cellular (right under bluetooth), scroll down to Apple TV then toggle Cellular Data on...

If a setting is off, iPhone uses only Wi-Fi for that service.

I've found the quality control at Apple has gone downhill. I am totally integrated into the Apple system but there are so many issues now that weren't there years ago. I had to delete and re-install the Apple TV app as well. Lost all my downloads in the process. The other day, I tried using Siri to call my best friend who also is in my favorites list. Siri told me I did not have a contact for that person. I have 4 HomePods and more ofter than not, Siri pulls up random music that in no way sounds like what I asked for. Just sad. So many issues. I'll always have on iPhone, iPad, MacBook and Apple TVs but the issues are just getting worse..

I know how to fix this. If your on an iPad, you can turn off WiFi and Bluetooth then turn them back on and it will restart and take you out of the library to the main store.

Two suggestions by the following 2 persons below fixed the stuck "Download" message...

(Note also, the Apple TV on/off button is in 2 places on the iPhone, two lists:

Settings/Cellular

Settings/(scroll down to list on Settings opening page)

AJHorak25

User level:

Level 1

(4 points)

Apr 10, 2020 1:32 PM in response to Kara_L

1. I know how to fix this. If your on an iPad, you can turn off WiFi and Bluetooth then turn them back on and it will restart and take you out of the library to the main store.

Kimble2

User level:

Level 1

(4 points)

Apr 5, 2020 12:00 PM in response to BreeZee_17

1. fixed: make sure cellular is turned on for Apple TV

Can't get from download screen on Apple TV. I've removed the app twice restarted my phone after removing 2nd time. Reloaded the app and it still opens on the download screen. What is my next option? While My free subscription days are dwindling down.

Hello Kara_L,

Welcome to the Apple Support Communities. From what I understand, the Apple TV app is not move away from the Downloads screen. I'll do what I can to help.

Proceed with removing the app again, but before installing it again, restart the iPhone: Restart your iPhone

This might also be related to the connection with the iTunes Store. Try all these steps as well: If you can't connect to the App Store, iTunes Store, or Apple Books

If you're still seeing the same thing and are unable to add the Apple TV+ subscription, reach out to Apple Support: Contact Apple Support

Enjoy.

Hi,

I have the same problem. The Apple TV+ is stuck on "Downloaded" screen. I have tried delete and re-installing Apple TV+ but still have the same problem.

I also followed the same instruction from suggested Apple Support team. "Proceed with removing the app again, but before installing it again, restart the iPhone: Restart your iPhone".

Same issue. Please help!

Has anyone figured this out? I have this issue and have tried all solutions suggested and still in the same situation.

I realized my device was on airplane mode- wifi and data were not connected- resulting in being stuck on the download screen. Back to normal as soon as I turned airplane mode off and connected back to wifi/data.

It only happens when you are connect to 3G, 4G mobile etc or in flight mode. If you switch to wifi the problem goes away (if you can connect to a wifi network). Possibly a glitch although perhaps there is some way to fix this in settings.

After I got it fixed, and after I subscribed (mandatory Terms page takes a few tries to make it appear), all I see is Pay buttons for every movie. So, what's free for one year? ...Way to buggy for me! Hope I can cancel it.

Were you able to get any useful help? I am having the same issue.

Were you able to get any useful help? I am having the same issue.

...to fix on iPhone. Go to Settings, Mobile, scroll to mobile data and the Apple TV app and toggle button to activate for mobile data. Should work fine.

After several attempts to reconcile this, I am still having the same issue.