it say unavailable when i try to add email

i have a new iphone 11 and want to add my main email account , it says its unavailable or that i put in wrong info , i know i put in right info and i can't get it to be added


Posted on Nov 20, 2019 5:35 AM

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Question marked as Top-ranking reply

Posted on Nov 23, 2019 8:41 AM

Hi TLReves,


Welcome to Apple Support Communities. I understand you're unable to add your email account in the Mail app of your iPhone. I can help point you in the right direction.


To help isolate this behavior further, I recommend going to your email provider's website to ensure you're able to sign in without any issue. If you're able to log in successfully with the username and password, I suggest following the steps outlined in this helpful article: If you can’t send or receive emails on your iPhone, iPad, or iPod touch Specifically the section that says, "Check your Mail Settings" and "If you still need help."


Kind regards.

1 reply
Question marked as Top-ranking reply

Nov 23, 2019 8:41 AM in response to TLReves

Hi TLReves,


Welcome to Apple Support Communities. I understand you're unable to add your email account in the Mail app of your iPhone. I can help point you in the right direction.


To help isolate this behavior further, I recommend going to your email provider's website to ensure you're able to sign in without any issue. If you're able to log in successfully with the username and password, I suggest following the steps outlined in this helpful article: If you can’t send or receive emails on your iPhone, iPad, or iPod touch Specifically the section that says, "Check your Mail Settings" and "If you still need help."


Kind regards.

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it say unavailable when i try to add email

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