Pages documents open on iPad but not on my iMac

Pages will not open documents on iMac but will on iPad


iMac 21.5", macOS 10.15

Posted on Nov 20, 2019 8:35 AM

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Question marked as Top-ranking reply

Posted on Nov 23, 2019 10:54 AM

Hey there Marjgoulden,


Thanks for reaching out to Apple Support Communities. I understand you’re having issue opening your documents in Pages on Mac. These same documents work in Pages on iPad without issue. I’ll be happy to help with this.


When you try to open a document, do you get an error message or anything like that? It may help to make sure Pages is completely up to date:


How to update the software on your Mac


If that doesn’t help, see if this occurs in safe boot or a new user account to isolate and possibly resolve this issue:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


Can you create a new Pages document from your Mac without issue? Do other files open? Is it just happening with the files that you use with your iPad? 


Do you use iCloud Drive to sync your Pages files across your devices? If so, go to the iCloud website from Safari on your Mac. See if you can use Pages there to open your file:


Use Pages, Numbers, and Keynote online at iCloud.com


Let me know if these steps lead to a solution at all.


Cheers.

1 reply
Question marked as Top-ranking reply

Nov 23, 2019 10:54 AM in response to Marjgoulden

Hey there Marjgoulden,


Thanks for reaching out to Apple Support Communities. I understand you’re having issue opening your documents in Pages on Mac. These same documents work in Pages on iPad without issue. I’ll be happy to help with this.


When you try to open a document, do you get an error message or anything like that? It may help to make sure Pages is completely up to date:


How to update the software on your Mac


If that doesn’t help, see if this occurs in safe boot or a new user account to isolate and possibly resolve this issue:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


Can you create a new Pages document from your Mac without issue? Do other files open? Is it just happening with the files that you use with your iPad? 


Do you use iCloud Drive to sync your Pages files across your devices? If so, go to the iCloud website from Safari on your Mac. See if you can use Pages there to open your file:


Use Pages, Numbers, and Keynote online at iCloud.com


Let me know if these steps lead to a solution at all.


Cheers.

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Pages documents open on iPad but not on my iMac

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