I cannot get streaming sites like Netflix and Disney+ to load on any browser (I have tried Safari, Firefox and Chrome). I keep getting the message "This site can’t be reached www.disneyplus.com took too long to respond" or similar when trying to access these sites.
Is there anything I can do?
MacBook Air 13", macOS 10.15
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
Web site version if required. https://etrecheck.com
Using another admin user account and safe mode did not work.
This is what EtreCheck said:
For the amount of RAM you have on the computer, you are running a lot of programs. It appears you are running a VPN, possibly 2. Try quitting them and see if it helps.
I would uninstall CleanMyMac 4 using the Developer's uninstall instructions. Most posters recommend not using cleaning programs. They can destroy normal computer operations.
I would uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
Try going to System Preferences/Profiles and disabling/deleting all profiles found there.
Go to System Preferences/Users & Groups and remove all login items. Restart the computer and do not open any programs except Safari. Test.
Netflix and Disney+ will not load at all on Macbook Air
