You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Netflix and Hulu won't stream stream on AppleTV 4k

One of my two AppleTV 4k devices have stopped being able to stream Netflix and Hulu programming at all. The other experiences periodic issues. It is fine on my older, non-4k device. Streaming is fine on other apps such as ABC, NBC, FOX, CW, AMC, etc. It feels like the "play stream" trigger/functionality is failing. I have restored them to default, all software is up to date. You can load the show listings and navigate without issue, however when you attempt to watch something, you get a spinning red image in Netflix that freezes after a few seconds and it's a silver/gray spinner in Hulu that freezes after a few seconds. Hitting Menu takes you back and you can once again navigate. However, there is no way to stream from either 4k device. I have tried via WiFi and ethernet. Same issue. Connected to 300/30mbps connection, so there is plenty of bandwidth to stream (and it works for all others). Again, this only affects Netflix and Hulu. I found another post about this, but it was locked and required creation of this new thread. Anyone have a solution yet?

Apple TV 4K, tvOS 13

Posted on Nov 21, 2019 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 21, 2019 6:37 PM

Hello,


You will need to reach out to Netflix and Hulu's support for assistance with their products.

1 reply

Netflix and Hulu won't stream stream on AppleTV 4k

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.