MacBook 16-inch Fan Noise

Another similar story here. MBP 16", i7, 32GB RAM, and Radeon Pro 4GB graphics card. This machine is supposedly able to power two Pro Display XDRs, and yet when it’s connected to my single 4K dell monitor with only a few browser tabs open, the temperature is high and the fans spin all day long. Surely, this thing should be powerful enough to power a single middle-of-the-road display without getting hot? Please help us, Apple!

It is powerful enough, but the GPU requires power to drive the screen, and power generates heat which the MBP 16 is handling by spinning up the fans.

Just because this happens that does not mean the MBP 16 is overloaded in any way, it's dealing with the heat generated as designed.

I get that you would prefer it run cooler or more quietly, and if possible, Apple will address that, but it's not that it's not powerful enough.

stefanosky wrote:

...

All this only with the second HDMI monitor and also with two different adapters (Thunderbolt-HDMI). If I disconnect the second monitor, the consumption of Radeon drops to 0.12W.

I have suggested many times on this thread:

Connect your displays with DisplayPort family, DisplayPort runs much cooler

TimUzzanti wrote:

The customer doesn't to have a voice anymore relating to Mac side of the business.

The customer has the loudest voice possible when it comes to Macs: they can choose to purchase or not.

If customers don't buy their products, Apple goes away. You can't get more power than that.

The fact that the Apple Business team has bent over backwards to allow you to return your machines way, way past the 14 day return limit is in itself a sign of extreme customer focus.

"Please help us, Apple!"

Since this is only a discussion forum made of a community of Mac users and not Apple this is the only way Apple is going to hear your plea. Contact - Official Apple Supportsupport.apple.com › contact

Apple does not acknowledge issues here or indeed, in general until they either have a software fix or, in the case of hardware, an applicable service program.

As you've moved on to Windows-based PCs, let us know which PC vendor acknowledges issues publicly; I've certainly never seen one.

William Kucharski wrote:

The fact that the Apple Business team has bent over backwards to allow you to return your machines way, way past the 14 day return limit is in itself a sign of extreme customer focus.

I think the fact that Tim and his team spent valuable time evaluating the product, trying every way possible to push for a solution - or even just a response to say there is an issue here we will fix it - tells a lot more about the situation here.

There was no solution offered and what is worse is there is no acknowledgement of the issue, let alone someone saying that they are working on a fix within a proper timeframe. That is the opposite of customer focus, that is ignoring the customer.

You stubbornly ignored the advice of said Apple Business team when they suggested a machine better suited to your use case. I realize there are differences in form factor and price that made that solution non-optimal to you, but it is what it is. We've gone around and around on that - the MBP 16 certainly is capable of doing many things, but it's not necessarily the best tool for the job.

Once again, you can't get better customer service than a company extending their own written return period to make you, the customer happy. You'll find most PC vendors would have told you in the same situation to sell your machines on the used market. I can connect you with people who have been told just that by companies in the PC marketplace whose names are two, three and four letters long.

Ultimately, your road has come to the end, and it's too bad your firm will now have to deal with Windows. Don't be surprised when those PCs start firing up their fans.

I totally agree, customer service should be trying to find a solution with the client instead just trying to switch or deny there is a big issue with this machine, I really want to use my external monitors for designing with my new macbook but I cant, even the keyboard gets really hot

TailsDog wrote:

There was no solution offered and what is worse is there is no acknowledgement of the issue, let alone someone saying that they are working on a fix within a proper timeframe. That is the opposite of customer focus, that is ignoring the customer.

A full refund way beyond the written return period is incredible customer focus. Try finding that with most any other consumer product, or for that matter from a PC vendor. An integrator or third party reseller would likely be willing to take that hit, but try calling the vendor of your PC laptop to complain that the fans are running too fast and the internal temperature of their laptop is too high for your tastes.

AlejandroKL wrote:

I totally agree, customer service should be trying to find a solution with the client instead just trying to switch or deny there is a big issue with this machine, I really want to use my external monitors for designing with my new macbook but I cant, even the keyboard gets really hot

1) Place the MBP 16 out of direct earshot in an area with good airflow

2) Get long USB cables, connect an external keyboard and mouse or trackpad to your MBP 16

3) Connect a long cable to your external monitor

There's your workaround.