MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Apr 23, 2020 11:09 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:
If the snow is limited to a window or a subsection of a Window for a specific Applications, it is FAR less likely to be hardware or even MacOS related. It is much more likely to be a problem with that Application, or an extension conflict.

I'd agree, if the issues were related to a single application. But with respect to this thread, and the issues we've seen, it's not simply a matter of seeing it in one application. There are other screenshots, some we've provided and some from some others, I believe. Also, in another thread specifically related to the issue in Chrome for Mac (like that screenshot I posted most recently), the solution marked as most helpful was to reset NVRAM/PRAM, which is a system reset...

Apr 23, 2020 11:49 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:


pairadime wrote:
...
I am using Apple's recommended, designed for Macs/OSX and sold by them, monitor. I believe it does not fall into the "legacy" monitor you are talking about.

Could you please clarify in very specific terms:
What Make&Model display is that, exactly, and what cables and adapters are you using to connect it?


LG Ultrafine 4k (2019) and I'm using the supplied thunderbolt 3 cable. No adapter.


I changed display sleep settings.

Apr 24, 2020 1:47 PM in response to Phantom007

"Logic Pro or Omnisphere they automatically switch to the Radeon."


I do music production in Logic Pro X for my business. It most certainly does NOT activate the dGPU. If you're connected to external monitor then it's already activated. Logic Pro X isn't even GPU dependent. It's CPU dependent.


"It’s disappointing for a 4000$ machine but I guess I’ll have to live with it. Sending it back for a replacement won’t do any good."


If you even have the option to send it back for a replacement then simply send it back for a refund and try another computing product that will suit your needs.

Apr 24, 2020 2:06 PM in response to brycesteiner

Thank you for telling us once more that you think it's normal for computer to draw 4x more power with 2.5x lower load ;) (same resolution, 2.5x higher refresh rate resulting in 4x lower energy consumption and 10-20C lower temps). Apparently majority of participants of this thread (except you, William, DPJ and possibly someone who I missed) think otherwise :) P.s. if you have access to older hardware, can you please post power numbers running it with external screen? like internal only, external only, internal + external.. and if you could also do that in HDMI & DisplayPort running different resolutions and different refresh rates that would be super helpful for this thread. I already sold mine and due to quarantine I am hesitant to borrow someone else's to run these tests.

Apr 24, 2020 2:25 PM in response to raimiss

"I already sold mine and due to quarantine I am hesitant to borrow someone else's to run these tests."


I'm just confused as to why you're still here arguing about a product that you've now sold? The MacBook Pro 16" is now out of your life so you're free to purchase the proper equipment whether it be a different Mac or a Windows machine to suit your computing needs.

Apr 24, 2020 2:33 PM in response to raimiss

"Thank you for telling us once more that you think it's normal for computer to draw 4x more power with 2.5x lower load ;) (same resolution, 2.5x higher refresh rate resulting in 4x lower energy consumption and 10-20C lower temps). Apparently majority of participants of this thread (except you, William, DPJ and possibly someone who I missed) think otherwise :) P.s. if you have access to older hardware, can you please post power numbers running it with external screen? like internal only, external only, internal + external.. and if you could also do that in HDMI & DisplayPort running different resolutions and different refresh rates that would be super helpful for this thread. I already sold mine and due to quarantine I am hesitant to borrow someone else's to run these tests."


"Oh the reading skills... I've sold my old macbook 15" and I don't want to borrow one to run the same tests I've run on my new 16". "


There's nothing in that first post paragraph that says you sold your 15" MBP. What I do see is a lot of babbling with my name included.

Apr 24, 2020 2:52 PM in response to DPJ

I'm surprised so many useful posts got deleted from this thread, but this offtopic is allowed, however...


The whole p.s. block has a different subject and the sentence before the one you quoted says "if you have access to older hardware, can you please post power numbers running it with external screen with different resolutions and refresh rates?" followed by the sentence where I say that I have sold mine already and I don't want to borrow one due to quarantine to run these tests myself. Sorry if I made that too difficult to understand :)


You say you are surprised that I am still here after I supposedly sold my defective hardware? (which now you know I did not). I am surprised that someone who claims that his hardware runs perfectly fines comes here every other day to remind everyone about it and to tell everyone who is having problems to sell their hardware and buy windows pc :)





Apr 24, 2020 3:02 PM in response to raimiss

"You say you are surprised that I am still here after I supposedly sold my defective hardware? (which now you know I did not). I am surprised that someone who claims that his hardware runs perfectly fines comes here every other day to remind everyone about it and to tell everyone who is having problems to sell their hardware and buy windows pc :) "


I like how you cherrypicked my post, which INCLUDED recommending a different Mac OR a Windows machine to suit one's needs. You felt the need to omit the Mac to satisfy your failed argument. My 16" MBP runs amazing and I just did a few Final Cut Pro edits on it while connected to my 64" Plasma display. I'm not the one that is unhappy with his/her 16" MBP. The people that are here daily (you included) to spout the same complaints as if no one heard it the first time and hating on this machine SHOULD move on to something else if this machine is stopping you from getting your work done. After 5+ months of this thread you would think unhappy owners would get rid of this "problematic" machine that they claim is terribly defective.

Apr 25, 2020 12:22 AM in response to DPJ

I stand corrected LPX does indeed run on the iGPU.


Just to make sure I wasn't completely mad I tested my Native Instruments tools such as Maschine and Traktor, both run on the Radeon without any displays connected.


I'm not going to send it back, there is no reason for it as it isn't a hardware fault. I've been Mac's for over 20 years so there is no chance I'm going to change my tools, workflow and everything around it for this.


Apple can help by reducing the Radeon dependency, NI Software is not GFX heavy so there should be no need for it.

Apr 25, 2020 9:05 AM in response to Phantom007

"Apple can help by reducing the Radeon dependency, NI Software is not GFX heavy so there should be no need for it."


Well there are couple of flaws here in your thinking.


#1 the iGPU is not the same higher-grade iGPU that is in the 13" MBP's and the AIR. The iGPU's in those models are better than what you get in the 16" MBP. It's always been that way. I've been Mac exclusive for the past 25 years and when Apple went with Intel the chipset for the 15" MacBook Pro's included a basic iGPU and the dGPU. For all intents and purposes the dGPU is the main GPU that is supposed to do all the tasks. Scrolling is better and it's designed for demanding tasks.


But because the MacBook Pro is a portable the basic iGPU is included to handle "basic" tasks in order to maintain good battery life, so it's not about helping to reduce Radeon dependancy. This is on every laptop that has both an iGPU and dGPU. Dell XPS, Lenovo X1 Extreme, etc are the same.


Personally I think Apple does a very good job at it. Look at Chrome vs. Safari. Chrome uses the dGPU and Safari uses the iGPU. Same with Spotify. It uses the dGPU but iTunes and Apple Music run nicely on the iGPU. It's ridiculous that a browser (Chrome) and a music streaming service (Spotify) needs a dGPU to run them. THOSE companies need to do better than that.


#2 To keep the cost down (because I don't want to keep paying MORE for a MacBook Pro) Apple will not put an iGPU as great as what the 13" models have in order to "reduce radeon dependency" because like I said the dGPU is really intended to be used in these Pro models.


Lastly the reason I recommended that you return it is because frankly I'm sick of people here quoting how much money they've spent saying things like "It's ridiculous that a $4000 machine can't do blah blah blah or acts this way". If "I" am unhappy with a $4000 machine enough to spout the price of it on a forum out anger then that machine would be out of my life as of yesterday. Because when people spout prices of Macs here they make it seem like they can get far better quality on the other side for $4000. I welcome people to move on.



Apr 25, 2020 9:07 AM in response to DPJ

DPJ wrote:

Lastly the reason I recommended that you return it is because frankly I'm sick of people here quoting how much money they've spent saying things like "It's ridiculous that a $4000 machine can't do blah blah blah or acts this way".


Some people are unable to return their expensive machines at this point. That is why people are here, on this forum, trying to find solutions to these types of problems.

Apr 25, 2020 9:13 AM in response to TailsDog

"Some people are unable to return their expensive machines at this point. That is why people are here, on this forum, trying to find solutions to these types of problems."


And if you had read the past few posts you would've seen the person I was speaking with had the option of an exchange or full refund, so I was only referring to THAT poster. Please do not be someone's liaison in order to attack me if you're not gonna read the posts.

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MacBook 16-inch Fan Noise

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