MacBook 16-inch Fan Noise

"Certainly I know people who spend eight figures or more per year with Dell and Lenovo who have never had either "acknowledge an issue" with their systems.

Very true. Dell and Lenovo are the worse. On Reddit Lenovo has so many frustrated customers because Lenovo won't acknowledge a single issue and refuses to swap actual defective products and their engineers would never speak to customer. There's been an ongoing warped screen issue for the past 5 years where the screen doesn't sit flush when closed. Lenovo refuses to fix it and continues to sell machines with this issue. Overall Apple does a far better job with customer service issues than other computer companies. To each his own but the grass is never greener somewhere else.

TimUzzanti wrote:

I don't think there was one response from a moderator with anything sympathetic to a customers post or issue. It was constant denial of the problem or your not going to get help here. Best of luck to you as well!

Moderators post in these threads very rarely if ever; that's the fatal flaw in your analysis.

Those of us who disagreed with you in one way or another are just regular users on this board, no different than you; in fact arguably many of us have more at stake as we paid for our MBP 16s with our personal money, not company dollars.

Any post that was removed was removed by Apple employees, not anyone posting on this thread.

"I have a guarantee and Apple is bound to find a solution."

How can you guarantee that? Apple has to first see this as a problem. It's going on 6 months since this thread has started. Perhaps Apple doesn't see this as an issue and not all of us are experiencing this, so you are guaranteeing something that may never happen. If you're not convinced after nearly 6 months then you should be guaranteed at this point that there won't be this "fix" that some of you here are expecting.

Like I said not all of us are experiencing this and people posting on forums are a minority unless the problem is happening to everyone and it becomes widespread. Keep in mind Apple's own staff uses this computer connected to monitors as well. If this was a problem experienced by everybody there would've been this "fix" right from the start, just like they did when the 2018 15" MBP was thermal throttling. Apple fixed the issue in under 2 weeks after the release of that model.

EDIT: Ah, I misread your initial post. You mean you have a guarantee/warranty? If that's the case then you may have Apple fix your issue now if they see it as defective. Otherwise if there's this actual "fix" on the way then that would be in software and warranty is not necessary for that. Software updates don't require a warranty to receive them. Best of luck.

Things are like this:

1) if the problem is only with my computer then the solution is very easy, just change or repair my computer. This will also be true of the few who complain about this problem. In any case it is right that I call Apple support and complain about this problem, then Apple will tell me how it intends to behave. I think they won't leave me unanswered.

2) If instead I am the problem, then why don't the fans bother me in the other three MAC computers I have at home? If then all Apple employees use my own PC and it works fine for them, go to solution 1).

:-)

I think, as this thread shows, there are more people here with this issue than without it. We have only heard from 1 or 2 that don't seem to have any heat problem and a multitude that are experiencing problems. The OP had problems with multiple machines (and replacements) with different users across their company.

[Edited by Moderator]

Well best of luck because I don't use my 16" in clamshell mode when connected to my monitor. But for the record I'm not certain this is common for most. On Reddit I see many pictures of older MacBooks connected to monitors using clamshell mode. Some are using multiple external monitors and others with just one external monitor. I see this far more than with the Macbook's screen open.

I think that it's time to move on to a new thread: https://discussions.apple.com/thread/251329522

There is a lot of misinformation, and the title "Fan Noise" is too general. We have to keep talking about the specific issue, which is the high GPU power consumption with an external monitor, while the lid is open.

MacBook Pro (16-inch, 2019)

2.3 GHz 8-Core Intel Core i9

16 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

LG 34WK95U-W

Resolution: 6720 x 2834

UI Looks like: 3360 x 1417 @ 60 Hz

Framebuffer Depth: 30-Bit Color (ARGB2101010)

Mirror: Off

Online: Yes

Connection Type: Thunderbolt/DisplayPort

Regarding cables - it is the cable that came with the monitor and which was working with the previous MBP.

" I'm working at one of my offices in South America and I don't want to take the machine to an authorized dealer here"

Well if it's an authorized dealer then they are trained via certification from Apple to perform the same repairs the Apple store Genius Bar would. Why not take it to the authorized service center?

Grant Bennet-Alder, thanks for the reply. Unfortunately, my monitor is a low-priced commercial monitor that I purchased only because it is large and has no mini DisplayPort or [Full size] DisplayPort input. I believe I will wait for the Apple update but I think, in any case, I will call support.

"I was answering to the guy who was struggling with dGPU caused problems while using music production software even without external monitor."

I'm not sure which software that member is using but music production software is not GPU-dependent so it shouldn't activate the dGPU especially since you said there's no external monitor connected. I use Logic Pro X and it does not activate the dGPU.

Well, you seem to be a very lucky person, who never experienced any problems and whose hardware and software always works as intended. Take my congratulations.

A man is having concrete issues. So do I. I try to help him, not you. Can you leave any comment in this discussion without starting a dispute?

The fact that you did not experienced this type of behavior, does not mean that this behavior don't exists. If you open an empty project in Logic or Ableton, it won't use dGPU. But after populating your tracks with plugins it will start use dGPU in case if it's available. And a lot of people around the globe are having this issues. For Ableton it started with version 10, for example.

Another similar story here. MBP 16", i7, 32GB RAM, and Radeon Pro 4GB graphics card. This machine is supposedly able to power two Pro Display XDRs, and yet when it’s connected to my single 4K dell monitor with only a few browser tabs open, the temperature is high and the fans spin all day long. Surely, this thing should be powerful enough to power a single middle-of-the-road display without getting hot? Please help us, Apple!