MacBook 16-inch Fan Noise

TimUzzanti wrote:

The customer doesn't to have a voice anymore relating to Mac side of the business.

The customer has the loudest voice possible when it comes to Macs: they can choose to purchase or not.

If customers don't buy their products, Apple goes away. You can't get more power than that.

The fact that the Apple Business team has bent over backwards to allow you to return your machines way, way past the 14 day return limit is in itself a sign of extreme customer focus.

Apple does not acknowledge issues here or indeed, in general until they either have a software fix or, in the case of hardware, an applicable service program.

As you've moved on to Windows-based PCs, let us know which PC vendor acknowledges issues publicly; I've certainly never seen one.

William Kucharski wrote:

The fact that the Apple Business team has bent over backwards to allow you to return your machines way, way past the 14 day return limit is in itself a sign of extreme customer focus.

I think the fact that Tim and his team spent valuable time evaluating the product, trying every way possible to push for a solution - or even just a response to say there is an issue here we will fix it - tells a lot more about the situation here.

There was no solution offered and what is worse is there is no acknowledgement of the issue, let alone someone saying that they are working on a fix within a proper timeframe. That is the opposite of customer focus, that is ignoring the customer.

You stubbornly ignored the advice of said Apple Business team when they suggested a machine better suited to your use case. I realize there are differences in form factor and price that made that solution non-optimal to you, but it is what it is. We've gone around and around on that - the MBP 16 certainly is capable of doing many things, but it's not necessarily the best tool for the job.

Once again, you can't get better customer service than a company extending their own written return period to make you, the customer happy. You'll find most PC vendors would have told you in the same situation to sell your machines on the used market. I can connect you with people who have been told just that by companies in the PC marketplace whose names are two, three and four letters long.

Ultimately, your road has come to the end, and it's too bad your firm will now have to deal with Windows. Don't be surprised when those PCs start firing up their fans.

I totally agree, customer service should be trying to find a solution with the client instead just trying to switch or deny there is a big issue with this machine, I really want to use my external monitors for designing with my new macbook but I cant, even the keyboard gets really hot

TailsDog wrote:

There was no solution offered and what is worse is there is no acknowledgement of the issue, let alone someone saying that they are working on a fix within a proper timeframe. That is the opposite of customer focus, that is ignoring the customer.

A full refund way beyond the written return period is incredible customer focus. Try finding that with most any other consumer product, or for that matter from a PC vendor. An integrator or third party reseller would likely be willing to take that hit, but try calling the vendor of your PC laptop to complain that the fans are running too fast and the internal temperature of their laptop is too high for your tastes.

TimUzzanti wrote:

And we have gone through 20+ laptops and paused Company Wide purchases for months and spent thousands of dollars on peripherals such as eGPU's etc. so people could use the 16inch MBP's in the meantime as we attempted to provide whatever information Apple needed to fix the issues.

Do you not think this cause us a ton of trouble?

For your machines with graphics issues, I understand Apple replaced them quickly.

For your other machines, I don't get why people insist on using laptops where a desktop or tower configuration is more appropriate. You can, but it won't be an optimal solution, and I think everyone recognizes that.

I still think you'll find the same when you start using PC laptops the same way.

"So, I’ve had mine for two months and they won’t let me return it. "

Considering that Apple offers only a 14 day return period I would say what you're expecting is way over the top. That is why companies offer warranties beyond the return period.

You can do it, it isn't optimal. Why do you insist on ignoring that part of my statement?

You can load up a compact pickup truck with a four cylinder engine and haul with it, and it will work, but you'd be a lot happier doing it with a full size pickup with a large V8 or diesel engine.

The same is true here; you can connect a display or displays to an MBP 16, and it will work happily all day, every day, but the fans are going to run in some/many cases due to the increased thermal load you've put on the machine. The MBP 16 is still functional but it is working a lot harder than a desktop or deskside machine would under the same circumstances.

I've said before it's like trying to edit multiple streams of simultaneous 4K video in Final Cut Pro X on a MacBook Air; you can do it, but it won't be as pleasant an experience as it would be on a Mac Pro.

That doesn't mean you have to buy a Mac Pro to do it, but you also shouldn't complain when the Air doesn't do it in real time.

William Kucharski wrote:

For your other machines, I don't get why people insist on using laptops where a desktop or tower configuration is more appropriate. You can, but it won't be an optimal solution, and I think everyone recognizes that.

Doing a Zoom meeting on a laptop while using an external monitor should not need a powerful desktop machine. A MBP should be able to handle it just fine. In fact, the last gen did it ok. Some people want the flexibility of using a laptop - in this case would you suggest going back to the 2018 MBP as an optimal solution?

Well, If i knew this computer can't work with external monitor, I just would have bought the "Mac Mini" which is way cheaper. But I wanted to use as a laptop when I travel, that's the reason.

I know you are trying to help William, but that's not the solution, as the machine gets really hot, it also slow down the performance to avoid throttling. I have a HP PC laptop and does not have this issue (and has lower specs) let's recognize is not normal to get that hot with external monitors and let's try to find a solution (:

TailsDog wrote:

Doing a Zoom meeting on a laptop while using an external monitor should not need a powerful desktop machine. A MBP should be able to handle it just fine. In fact, the last gen did it ok. Some people want the flexibility of using a laptop - in this case would you suggest going back to the 2018 MBP as an optimal solution?

I haven't read that the MBP 16 doesn't do it "OK" aside from complaining about fan noise while it's doing so.

If all you are doing is a Zoom meeting, why do you need an external monitor? But that's personal preference, and that's fine.

Once again, it's not that the MBP 16 isn't doing what you want, it's that it's not doing it in the way you would prefer.

The fact that some past generation model could do it is immaterial; it also didn't have anywhere near as powerful a CPU or GPU inside, and running around town in a vehicle with an all new to the model 6.0L V8 is going to use more gas than doing it in the 1.8L four cylinder model you used to own. It doesn't matter that you're only going 25 MPH down a city street in either vehicle.

Tim I know you have been frusturated by the new MBP and I wish that were not the case.

You say:

Based on these:

We are testing two new 16-inch MacBook's before doing a rollout across our organization.

and

And we have gone through 20+ laptops and paused Company Wide purchases for months and spent thousands of dollars on peripherals such as eGPU's etc. so people could use the 16inch MBP's

Why did you buy 18+ more when the first two from the very beginning never panned out?

I personally am still very happy with mine with dual 4k screens for design and video editing and and I am sorry that yours have not worked out for you.

AlejandroKL wrote:

I know you are trying to help William, but that's not the solution, as the machine gets really hot, it also slow down the performance to avoid throttling. I have a HP PC laptop and does not have this issue (and has lower specs) let's recognize is not normal to get that hot with external monitors and let's try to find a solution (:

Really? Does that HP have a Radeon 5000 series GPU? How about an Intel 9th generation i7 or i9 CPU?

You can only compare equals to equals.

The MBP 16 works with an external monitor, just perhaps not in the way you would prefer it to.