MacBook 16-inch Fan Noise

William Kucharski wrote:

You can load up a compact pickup truck with a four cylinder engine and haul with it, and it will work, but you'd be a lot happier doing it with a full size pickup with a large V8 or diesel engine.

This vehicle analogy doesn't really work here - rendering to an external display doesn't need a high powered device, it can be done just fine with a mac mini or a cell phone.

TimUzzanti wrote:

Although Apple was good about our Warranty and was used as a sales tool, it has caused a mess internally and we spent unnecessary money in the process. As I have said numerous times, we have spent a TON of money with Apple over the years and mostly good experiences but this has been a cluster and makes it really hard to depend on Apple moving forward from a computer standpoint.

That's fine, and I get that, but beware that going through a third party integrator is the only way you will get that kind of support on the PC side; you won't see it directly from a PC manufacturer.

I'm sure you're also well aware that even today Windows requires a lot more IT support than Macs do.

Still, you need to do what's best for your business and ultimately, you made a decision and I hope it all works out for you.

It does look like the Business Team was misleading here just to gain sales.

They acknowledged the issue, they alluded that a fix would happen then they backtracked hoping you would keep the units anyway.

TailsDog wrote:

Following your vehicle analogy - If a new 2020 RS3 is said to be more efficient than my current 2018 RS3, and I upgraded, and found it used more Petroleum, I would not be happy about it.

Certainly, that happens a lot in the auto world and it depends upon your use case.

Many newer "more efficient" cars do indeed operate more efficiently in a particular mode or modes but end up using more gas overall in others.

TailsDog wrote:

A supercar is inefficient - A MBP 16'' is advertised as being more efficient that the previous generation, not just more powerful! Likewise with the GPU.

You have stated numerous times that Apple said this 16" is more efficient. I haven't asked before but can you post a link showing this? I have seen apple claim to have better cooling - and I agree that it is - but never seen where they advertised it for energy efficiency.

I think that's rather disingenuous.

The Business Team was as helpful as they could be, and they stated the issue would likely be fixed soon, which is usually the case.

There appears to be more here, possibly even the fact that the system is working to at least some degree as designed, so there was little else they could do.

By extending the return period they also went out of their way to ensure a happy customer, or at least as happy as they could be in this circumstance.

Yes, and I have answered that before.

The previous generation of the GPU had a maximum power draw of, depending upon your source, 75w - 100w.

The Radeon Pro 5000m's maximum power draw of 50w is a major leap forward in bringing greater performance at lower power, so it is a more efficient GPU at peak performance.

No, but you shouldn't be surprised when it heats up and the fans turn on to cool it.

There is nothing the MBP 16 is advertised it can do that it can't.

You're complaining of excess fan noise and heat, which is not specified anywhere in any Apple ad or in the technical specs for the machine.

I am assuming your employees don't have external monitors just to attend Zoom meetings with, so if they are going to regularly need a large, high resolution external monitor to do what they do then yes, I would recommend an iMac or Mac Pro for what they do, depending upon what it is.

Who should buy an MBP 16? Anyone that needs the most powerful MacBook Pro Apple has ever sold.

TailsDog wrote:

There are links in this thread from a while back, it was discussed before.

Here is one: https://www.amd.com/en/graphics/radeon-apple-5000m-series

thank you for providing that link. I noticed it doesn't say anything about being power efficient.

I assume, and I believe that you do too, is the processor is probably much more efficient in watts per cycle but claiming that equates to energy efficient, like the A13 chip, but probably is disingenuous.

I would love to see a Mac that runs on Apple's own engineered chips as they really seem to be fantastic in heat to performance ratios.

No one is telling you you can't do those things, but, once again, your experience is going to be non-optimal.

You don't have to put your computer elsewhere, but if the sound of a fan in a laptop is going to offend you, it's a viable solution.

If a MacBook Air can do what you claim, why did you buy your staff MBP 16s? I assume because they had other work to do, and that the MBP 16 would make them more productive at doing.

If you want to use a Chromebook, that's also your decision.

The fact remains the MBP 16 didn't operate the way you expected it to, but It never in any way failed to operate in the way it was advertised to.

For it to be defective, it would have to not meet the given specs, and I see no proof of that.

TimUzzanti wrote:

It is a shame that moderators haven't learned how to respond to customers and support them instead of telling them they are wrong in every way!

Given a moderator has never posted to this topic, you simply have no basis for that statement.

If the comment was directed at me, I am not a moderator, never have been and I have explicitly stated that more than once.

TimUzzanti:

I wish you the best and wow you have the patience of a saint with some of these replies. lol

I wish I could still return my Macbook Pro 16" but I don't have a business account with Apple...