MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

May 4, 2020 10:30 PM in response to wealthandnecessity

Maybe it's time for people to move on with the new 13 inch MacBook Pro with 10th gen Intel integrated graphics. It won't have overheating problems like this while still offers decent GPU speed.


2.0GHz quad‑core 10th‑generation Intel Core i5 with Turbo Boost up to 3.8GHz and 6MB shared L3 cache

Configurable to 2.3GHz quad‑core 10th‑generation Intel Core i7 with Turbo Boost up to 4.1GHz and 8MB shared L3 cache

Intel Iris Plus Graphics

May 5, 2020 2:54 AM in response to TimUzzanti

Just to say, I've also got this issue of over heating but most annoyingly the very loud fan noise.


I've had many apple computers over the years and never had this issue.


My last one before my 16inch Macbook was a 2017 Macbook air which was absolutely solid. I really regret selling my air to 'upgrade' to something I thought would give me better performance.


Even doing the most basic tasks like copying photo files from my external hardrive with Chrome open it sounds like I've got a airplane taking off on my desk, over a good set of audio technica headphones with music on.


Massively disappointed my 16inch macbook can't seem to quietly perform even the most basic of tasks.


I bought it from John Lewis in Dec so guess too late to return.


Anyway, I'm hoping a software update addresses this horrific fan noise issue with the 16inch macbook Pro.


Just wish I'd stuck with my 2017 air, never once heard any noise and performance was solid, only upgraded as wanted retina screen.


Please address this issue apple..

May 5, 2020 3:46 AM in response to Dogcow-Moof

That's not accurate. Those of us who have been around a while are posting accurate information, it's just others don't want to take what we have to say as factual data and instead continue to insist that the way the MBP 16 is working is somehow "defective" or wrong simply because it doesn't comply with their expectations of how the machine should act and that less powerful machines manufactured in past years didn't behave that way.

What I am seeing so far is that you keep providing the same statement over and over again without providing any data to prove this is normal and expected behavior. Others have posted data supporting their claim that this computer is defective.


EDIT: Even if this WAS TRUE (which unless provided any written evidence cannot be considered that way), the information that you keep posting hasn't helped anyone so far - saying "this is not defective" doesn't stop people from returning their machines as they perform way below their expectations (which doesn't help Apple). This also doesn't help to get temps down so it doesn't help users either. What newcomers have posted, gave people a peace of mind and allowed them to enjoy their purchase. If the purpose of this community is to help others, you are clearly doing it wrong. What is worse, you have so many posts with the same information, that valuable information that helps getting fans silent gets lost in the noise.


Because in some ways Facebook is a more graphically intensive application than the 3D game is; games don't often have multiple streams of full motion video running in multiple parts of the frame like a Facebook page often does., plus Safari isn't as heavily GPU optimized as a game typically is.

Nice try. That would be true if computer would keep overheating while browsing facebook on 2560x1440 @ 144hz too. Now however it only does on 1920x1200 @ 60hz which is clearly less work for GPU. Driving 1.6 times more pixels @ ~2.5 higher refresh rate (so roughly 4x amount of pixels) results in 20 celsius lower temperature while performing the same task. You will tell that the interface is different (hdmi vs dp), but results are the same if resolution is brought down to 1920x1080 @ 60hz using DP interface.


That's not entirely true, either. Apple will often replace items that they don't actually believe are defective as a customer satisfaction measure. Rather than argue the point, they often will just swap out a machine for a new one to try to keep the customer happy.

And that is not true. Do you have any official data to back this up? Or is it just your opinion that we should again take as a fact? You can't come in and ask for a replacement product (well you can, but that will never happen). You have to prove that your current product is misbehaving. The proof they ask for is lesser than what other manufacturers usually ask for, but they will NEVER replace a perfectly working machine with no weird behavior. Especially not 3 times in a row :)

May 5, 2020 4:18 AM in response to WizardTheGreatest

WizardTheGreatest wrote:

What I am seeing so far is that you keep providing the same statement over and over again without providing any data to prove this is normal and expected behavior. Others have posted data supporting their claim that this computer is defective.


Data that has nothing to do with the specs that have been published. I don't care how much power it is drawing or what the temperature is. It hasn't shut down thermally, and there are no specs for what the acceptable temperature range "should" be. I've seen lots of "the fan is too loud" and "it's too hot" based upon personal feeling or third party tech site.


EDIT: Even if this WAS TRUE (which unless provided any written evidence cannot be considered that way), the information that you keep posting hasn't helped anyone so far - saying "this is not defective" doesn't stop people from returning their machines as they perform way below their expectations (which doesn't help Apple). This also doesn't help to get temps down so it doesn't help users either. What newcomers have posted, gave people a peace of mind and allowed them to enjoy their purchase. If the purpose of this community is to help others, you are clearly doing it wrong. What is worse, you have so many posts with the same information, that valuable information that helps getting fans silent gets lost in the noise.


I've posted several workarounds that allow people to use their laptop they way they want to if the noise bothers them.


Nice try. That would be true if computer would keep overheating while browsing facebook on 2560x1440 @ 144hz too. Now however it only does on 1920x1200 @ 60hz which is clearly less work for GPU. Driving 1.6 times more pixels @ ~2.5 higher refresh rate (so roughly 4x amount of pixels) results in 20 celsius lower temperature while performing the same task. You will tell that the interface is different (hdmi vs dp), but results are the same if resolution is brought down to 1920x1080 @ 60hz using DP interface.


Once again, please prove that lower resolution is "less work." Depending upon the internal implementation of the GPU, it may actually be more work if the GPU needs to do more processing to scale video to the lower resolution in question.


As an example, some HDTV video processors have to work harder to provide 720P video because they process it internally at 1080P and have to resample everything to generate 720P.


And that is not true. Do you have any official data to back this up? Or is it just your opinion that we should again take as a fact? You can't come in and ask for a replacement product (well you can, but that will never happen). You have to prove that your current product is misbehaving. The proof they ask for is lesser than what other manufacturers usually ask for, but they will NEVER replace a perfectly working machine with no weird behavior. Especially not 3 times in a row :)


Official data, no; I don't work for Apple and wouldn't have access to that kind of data anyway.


But I've personally seen it again and again, both here on the forum and in this thread and on many others. Apple often replaces product for customer service reasons, from cables to computers. No, you can't just say "I want a new one," but if you can demonstrate what you believe to be an actual issue they often will just swap a machine out if it's the easiest way to solve the problem for you.


I also stated that on a second replacement they aren't likely to do a customer service swap, but on a first replacement, maybe.

May 5, 2020 6:37 AM in response to reubs100

Just wish I'd stuck with my 2017 air, never once heard any noise and performance was solid, only upgraded as wanted retina screen.

If all you wanted upgraded was to retina display, why didn't you get the newer Macbook Air with the better keyboard? It has a smaller fan, weighs less and has the screen you wanted. I love my Macbook air. It was/is great for about everything but processing video was slow.

May 5, 2020 7:30 AM in response to WizardTheGreatest

"EDIT: Especially when Apple themselves have confirmed this to some of the participants of this thread that they are looking into the ISSUE."


Anytime a member states that APPLE SAID THIS TO ME over the phone or APPLE SAID THAT TO ME over the phone that would be considered hearsay, and until Apple makes an official statement the forum cannot accept that as fact.

May 5, 2020 10:59 AM in response to TimUzzanti

TimUzzanti, just want you to know that you're my HERO!

Your claims are so justified, and you represent the opinion of many people here, even if it doesn't seem that way because of 3 people who write spam here nonstop.

I would like to see those moderators erasing their comments, just as they erase your comments, and more of many like you who express their frustration.

This post has long been of no use to any of us, it has become a philosophical debate for some people who are probably boring because of the Covid-19.


[Link Edited by Moderator]

May 7, 2020 1:37 PM in response to mcnuggetswithcheese

Since some of the participants of this thread don't like when they don't have answers to some questions, i've been banned for a week lol. Meanwhile I got myself a 2nd gaming monitor to use in the office.


With this monitor I can confirm that HDMI on high FPS mode uses same power as DP - interface doesn't matter. This is Dell S3220DGF - a 2560x1440 @ 144-165hz monitor. I am running it over HDMI and with 60hz it uses 20w (as expected), but in 144hz mode it only uses 5w.


All 3 people who claim that their computer is working fine with external monitor and that the fans are running due to "legacy interface", can now look for new reason to justify 20w :) Hope this is useful for 1266 people who marked that the are having problem with their computer.

May 7, 2020 6:51 PM in response to jc_9

jc_9 wrote:
...
I'm about to receive a refurb 16 this week but am now very worried since I found these threads as I plan on using 3 monitors over HDMI with it. (2x 1440p@60hz + 1080p@60hz)
...


You can't run three legacy displays (such as HDMI) directly with ordinary adapters. At least one needs to use an ACTIVE adapter, because the signals out of the Mac are at lower DisplayPort levels, and there is not enough extra to directly drive three "legacy" displays. An ACTIVE adapter will boost the signals for the third one up to "legacy" display levels.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook 16-inch Fan Noise

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