MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

May 8, 2020 8:34 AM in response to TimUzzanti

Now I'm starting to get a little scared.


I was using my MBP for light browsing, been on for less than 30 minutes and I did a Google search in Brave. Every result that I clicked on opened up a new tab that displayed GPU glitches. I've attached a screenshot below.


Every page looked like this, or had parts that looked like this. I checked the temps, CPU, energy use and everything was normal. I was in clamshell mode.


I then opened up the MBP 16 lid and I dragged the corrupted browser window to the built in display. Exactly the same. I then refreshed. No change, same glitches.


I then opened up Safari and went to the same sites. The websites were displayed with no glitches at all in Safari.


I opened up my 2012 retina MBP and used Brave to go to the same sites and they displayed correctly.


I then unplugged my LG Ultrafine monitor and that switched the GPU back to the built in Intel. I then hit refresh and the websites that were glitching fixed themselves.


I think it's clearly the combination of Brave and the AMD gpu causing this.


May 8, 2020 11:39 AM in response to jc_9

"However both fans only runs at 1.7k RPM which is not very noticeable. Temps are averaging at 65 °C during casual web browsing with a Youtube video opened with the 3 externals displays + lid opened.


Still annoyed that Apple is not aknowledging the issue though."


If you're not experiencing such issues with 3 screens plus the MacBook Pro screen open and getting low temps then what is there for you to be annoyed about? I often wonder why you guys read these forums and still buy such a product and then still complain?

May 8, 2020 12:13 PM in response to jc_9

Connect more than two DVI or HDMI displays

Mac Pro supports a total of two DVI or HDMI displays when connected via the built-in HDMI port or using the Apple Mini DisplayPort to DVI adapter. To connect additional DVI displays, use an active DVI adapter like the Apple Mini DisplayPort to Dual-Link DVI adapter. You can connect up to six active adapter DVI displays. This requires a powered USB hub since Mac Pro offers four USB ports and you need six USB ports to connect the Dual-Link DVI adapters.

from:

Use multiple displays with your Mac Pro (Late 2013) - Apple Support


.

May 9, 2020 5:35 AM in response to Dogcow-Moof

Yes, I'm going to have to call them, as it just happened again. Now it happened in Lightroom, which is an essential app and use case for this machine.


How do I even describe this?

I want to search the forums as well and I'm stuck not knowing what to search for exactly, and frankly a bit overwhelmed. Have you seen this before? Any direction to discussions about it would be appreciated.


Can it be due to the heat issue... the dGPU runs especially hot and thus issues like this are created? I don't know...


I think Tim's machines, that he sent back, had this. I wish I can get a hold of him and ask him about it. I don't think there's a way to private message here, is there?



May 9, 2020 8:51 AM in response to RICHD101

It was most certainly related and may explain why some of our machines are not seeing the heat and others are.


As for the screen corruption in the above post by pairadime - you should contact Apple right away. I don't think that's heat so much as defective. If it is heat bringing out the corruption then the tolerance on that chip is way too low and defective. The other thing you could try is if lightroom has an option to turn off Metal. I have seen funny screen issues that go away when Metal is turned off for that program. They update the program and then the problem is gone. I would report it to Adobe too and see if anyone in their forums is having the issue.


The Adobe programs have so much legacy code, IMO, that compatibility bugs crop up all the time and it doesn't seem to matter if it's Acrobat, Indesign or photoshop. I don't use Lightroom anymore (even though I have the license) as I prefer CaptureOne for processing my photographs.

May 9, 2020 2:05 PM in response to DPJ

Thanks ! Wizardthegreatest


I agree with you 100%


"usually people with most rank points provide most useful information. In this thread these are the people who keep repeating that the problem doesn't exist whereas people who are new to the community keep posting possible temporary workarounds to the problem."


We are grateful for your input!

May 14, 2020 9:38 PM in response to jc_9

"I meant suggesting an actual physical repair from Apple when we can safely assume every 16" has the issue when connected to the same combination of resolution and frequency."


I did not suggest a repair. Did you read where I said? "They may want you to send it in for repair".

Not sure why you feel the need to berate my suggestion to reach out to Apple. After 6 months of this thread there's been no solution from members to satisfy what they want out of this so suggesting to contact Apple makes more sense.

May 15, 2020 9:48 AM in response to -AndYou-

Thank you so much Andyou!


For those of us past our 14 day return period and who have already taken our MBP 16’s to the Genius Bar and spent hours on the phone with Apple Care ( with no solution to our issues) asking us to “ Return your MacBook to Apple is not a solution “ for us?




these boards exist for members To try and problem solve issues that still exist after reaching out to Apple.



May 16, 2020 2:33 PM in response to jc_9

DisplayPort use an optional feature called "DisplayPort Dual Mode" when you adapt it to heartbeat-refresh protocols like HDMI.


The port switches the timing and signals to be compatible with those older protocols, but does not boost the signal levels from DisplayPort 3.3 Volt levels to HDMI 5 Volt levels. That is why if you attempt to drive more than two HDMI displays, one will drop out [without an ACTIVE adapter (that re-drives the signals at 5 volts)].

May 16, 2020 4:37 PM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

DisplayPort use an optional feature called "DisplayPort Dual Mode" when you adapt it to heartbeat-refresh protocols like HDMI.

The port switches the timing and signals to be compatible with those older protocols, but does not boost the signal levels from DisplayPort 3.3 Volt levels to HDMI 5 Volt levels. That is why if you attempt to drive more than two HDMI displays, one will drop out [without an ACTIVE adapter (that re-drives the signals at 5 volts)].

I see, that would explain why I have to plug / unplug one HDMI sometimes or else I get one monitor with no signal. I guess the adapters I'm using are considered ACTIVE since they also have a USB-A input that needs 5V, but its also some cheap 20$ adapters from Amazon.


Will I get a better dGPU performance replacing 2 x 1440p@60hz HDMI interfaces with DP?

May 16, 2020 5:45 PM in response to jc_9

HDMI requires the computer to supply the heartbeat refresh that is required to run a CRT display. The entire screen data, changed or not, must be presented every refresh period (typically 60 times a second) with some fairly tight timing requirements. If not, the missing scan lines will be blanked out. Too many of those and the screen starts to flicker.


DisplayPort displays have a screen buffer. Their refresh comes from their own screen buffer. They drop the heartbeat refresh for a packet interface that includes only the changed data. When the screen stops changing (which is a LOT of the time) the link goes nearly quiet. That takes less energy.


What perplexes me is that in this model MacBook Pro, these displays do not seem to drop the memory timing and required power when only DisplayPort displays (no Dual Mode) are connected.

May 18, 2020 8:00 AM in response to Grant Bennet-Alder

"There are many youtube Videos that are not well-suited to the Video medium, and exhibit poor production values. Please do not post that useless YouTube Video again. There is nothing that guys adds to the discussion that has not already been said is a few terse words. "


Thank you. Couldn't have said it better myself. That guy is useless and is trying to compete with the BIG YouTubers by creating negative Apple videos to get clicks. He also puts out misinformation and no facts and his own viewers corrected him several times on things he's said about the MacBook Pro 16". IMO links to these YouTube videos should not be allowed on the community discussion.

May 18, 2020 9:55 AM in response to dcristof

In the long run, the path you suggested should produce the best results and generate the least heat.


I continue to recommend DisplayPort family displays because they send less data and have the possibility for generating less heat and are capable of higher resolutions with less fiddling than HDMI.


Before users rush to beat me up, I also acknowledge that in experimental data seen here to date, Users' results do not suggest a clear-cut heat/noise advantage over HDMI in most cases, using the current software.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook 16-inch Fan Noise

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