MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

May 18, 2020 1:56 PM in response to Dogcow-Moof

There is no way to justify how Apple doesn't acknowledge an issue as being "right" for the customer.


When Apple tells you to SMC reset, it is essentially the same as someone telling you to re-install your OS. It is just a way to give the customer something to do and hope they go away.


Only reason for my post today was because we had a customer purchase some new 16inch MBP's recently (against our advice) and they are experiencing all the same problems. Kind of hoped there had been some movement over the last couple weeks.

May 19, 2020 7:23 AM in response to raimiss

A machine is not "broken" if it doesn't work the way you prefer it to.


It is operating, and if you'd like to point me to the specification it is not meeting, I would happy to concede that point.


"The fans are running" is not a sign that it is "broken," nor is a third party utility reporting a value from a temperature sensor that may well be of dubious accuracy.

May 19, 2020 9:45 AM in response to DPJ

DPJ wrote:
William means that you're no longer burdened by dealing with THIS issue that you see as an issue and you're free to move on to some other type of Mac or a different brand of computer to satisfy your needs

I don't get why you and William are so defensive about it. With enough complaints, Apple did put the physical Escape key back on all their latest Macbooks even if it was not an issue per se. Don't you also want Apple to make better products? Why are you downplaying this issue so hard?


unless you just want to sit here for 6 more months talking about this?

Is the condescending undertone really necessary? Atleast I'm rooting for a change for the better and not telling the others to just accept "how it was designed" for the last 6 months.


William Kucharski wrote:
By allowing you to return it, Apple has solved your issue.

Yes I was lucky enough to notice the noise before my 15 days return period, what about the others in this thread? I feel sorry for them if they notice the noise and are now stuck with it.


May 19, 2020 10:05 AM in response to DPJ

DPJ,


The cat is out of the bag this is a big issue plaguing a lot of loyal Apple loving customers like myself. We are currently visiting a discussion board entitled “ 16 inch Fan noise”


So we are here discussing it ?


why does this board exist? I’ve been told by Genius Bar employees that this is a great place to discuss ongoing issues?


what do you want us to talk about without getting a shellacking from you?




May 20, 2020 7:17 AM in response to ogmaxx

ogmaxx wrote:

I agree , had mines for two weeks battery life is garbage


Have you left it charging all night long? The battery-life and other issues "fix" for its little brother is a convoluted process described in this article:


If your MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports) keeps shutting down - Apple Support


This process appears to adjust the "full point" upwards, allowing deeper charges, and longer battery life.





May 20, 2020 7:54 AM in response to Grant Bennet-Alder

Naw I never leaving it charging all night , I learned the hard way before wit my iPhone . I let it get a full charge , but when I’m on it I’ll be surfing the web for like 2 hours and the battery will be just getting chewed up like I’m running all the apps at one time . I turn down brightness and every other battery saver idea I can think of. Hopefully the next update will help out

May 20, 2020 11:13 PM in response to DPJ

Oh how i wish you were so enthusiastic about answering the questions 10-15 pages ago like u were here with pointing me i was wrong :)


i’m wrong, yes modern cpu indeed has failure shut down in them, buuuut they will downclock first. From all the cases that i know that had thermal paste failure on a laptop (it can dry out and crack) it will downclock to a stall, but it won’t shut down. Shutting itself down is extremely edge case that only happens on catastrophic failure of components. Saying device does not overheat unless it thermally shuts itself down is like saying you are fine with your body temp unless you die and we all know its not the case.

May 21, 2020 2:47 AM in response to TimUzzanti

And to make this simple, lets return to some of my original questions :)


William you are huge fan of evidence given how often you ask others to provide some. Can you provide some design doc that would confirm that this machine was designed to use 20w on 60HZ and 5w on 160HZ on BOTH HDMI and DP interfaces? (HDMI on freesync monitor, DP on gsync monitor)? Unless you do, let's agree that this is illogical (if you question this statement, please also provide some paper on how more work resulting in less energy is logical ;)) and this alone suggests that machine is broken.

May 21, 2020 3:05 AM in response to Dogcow-Moof

Your comments that it is ridiculous for the computer to use "X" amount of power to do "Y" are also just pulled from thin air, unless you can show design documents showing this particular power draw is unexpected for AMD Radeon Pro 5000M GPUs.


Lol. I'm just following laws of physics where more work results in more energy (160hz is more work than 60hz). You somehow try to prove that apple intentionally designed the machine to break those laws. Moreover you expect everyone to accept that ridiculous claim with no evidence. I am more than happy to accept that if you provide some evidence. If not, i'll just stick to basic physics and call that broken.


Or is "works worse" simply "the fans are louder than I would like?"

If nothing else, it consumes more electricity, which by itself is definition of "working worse". Or is that also considered being "better" in your world?


EDIT:

Grant Bennet-Alder has been great about posting details about VRAM clocking and how more power is needed to drive displays and resolutions requiring heartbeat or where the entire screen must be refreshed each display interval.

Indeed he was and it made sense (to some degree) when trying to explain why HDMI results in high power usage whereas DP does not. However now I have a freesync monitor which runs lower power on 144hz over HDMI interface. Same monitor on same interface just running 60hz also results in 20w so heartbeat theory kinda starts to fall apart.

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MacBook 16-inch Fan Noise

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