Oh yeah, that is right! They didn't advertise that my MacBook Pro is like an Airbus A380 taking off when I connect an external monitor. Because if they advertised that I wouldn't have got it.
For me it is not exactly about what "they advertise" (which, by the way, is pure Marketing most of the times), it is about what I expect from the "most powerful notebook we’ve ever made" (yes, they "advertise" that). In my opinion this behaviour it is not expected from a computer that is supposed to be designed for "powerful" users. Because for me "powerful" means that a computer that is at 7% of CPU shouldn't be **** hot just because I have more than one screen connected, and this is what actually happens.
I have been doing tests with this issue the last two months, using different cables (direct and adaptors), changing resolution configurations, disabling and enabling Turbo Boost, using clamshell and not using it... and the conclusion it is just the same: every time a second screen is recognized by the OS, the fans start to spin too fast after a couple of minutes. When disconnecting the screens the fans get back to low speed. My best case scenario was 3.5K rpm with a 6% CPU usage with the two monitors connected, and most of the times they were at 5K rpm. And sometimes, if I start to do real work with the computer (starting at 25-30% of CPU), a kernel task appears consuming more than 1000%CPU and everything in Catalina is slow and almost impossible to use, but I couldn't reproduce this every time, it happened randomly and I needed to restart MacOS if I wanted to work with external monitors. The only pattern with this kernel task is that if you disconnect the monitors, it disappears and everything gets back to normal again... It didn't make a difference between having one or two external screens (two or three recognized screens).
Today, I am going to the Genius Bar because of this, and frankly, I am expecting that common stupid answer: "oh, but this is normal. It is expected". And probably, the nice guy from the Apple Store will not know anything about that and he or she won't be able to help. Of course, I would love to be wrong.
I hope they find a solution, because this laptop should last more than three years for me, and I work with it all day with my monitors. I cannot work with that crazy noise coming from the fans. My previous MBP 13" i7 wasn't loud at all (it had other issues, like that stupid butterfly keyboard that I needed to change three times, btw). It is very sad that a more powerful computer behaves like this.
In my case this issue could be finally a reason to get back to a Linux PC laptop after 17 years with MacOS, and the last 4 with unexpected issues with Macs (failing keyboards, poor battery life, motherboard replacements...). I still have some hope, but I am too tired of this.