MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Jun 16, 2020 5:17 AM in response to PinStudios

I did enjoy the back and forth between DPJ and that other fella, whose name escapes me now.


Anyway, I came back to say that when someone gets their hands on the 5600m, please, please, connect it to an external monitor, download iStat (or similar) and share how they handle fan use, heat, and power usage.


If the new 5600m works as the previous dGPU’s did, meaning much more efficiently, I don’t know what that tells me. I suppose it can still be either a software or hardware issue for us.


I for one will be super annoyed if the 5600 works the way we all expect our 5500 to work. After spending so much on this, nearly 6 months later, Apple releases the version we all expected this to be. I highly doubt they would allow us to swap them out, but if they did, for the cost of the new dGPU, I would take that offer. I do 100% expect them to make no such offer and to not even address the issue.


Anyway, I’d say it’s nice seeing familiar names, but “sorry you’re still here” is better.

Jun 16, 2020 9:57 AM in response to DPJ

Yes, after seven months of discussing in great detail our experiences I decided to falsify a conversation and make up verbiage like "low impact" and "high impact" scoring and that Apple acknowledges it as an issue now.


Anyone supporting Apple has been allowed to post anything they wanted no matter how offensive or inaccurate it has been.


I have been banned in this community for discussing the actual issue but nothing has been done with these posters. Moderators, please do your job and remove all the garbage!

Jun 16, 2020 11:40 AM in response to mamahtehok

mamahtehok wrote:

thx. i see you show values first minute after connect, trough some minutes with this temperatures (CPU die temperature: 71.31 C
GPU die temperature: 70.00 C) your fans must be ~4k.
or you have magic mbp 16 )))


For the entire half hour, the stats stabilized where they were - in fact the stats I posted were the very last ones I took as the 30 minute video was finishing up; they were not the first stats, they were after 30 minutes.


Fans never became audible, and the stats never showed they were above 2150 RPM, nor did the CPU or GPU get any hotter than just over 70º C.


The only thing I noticed changing was the "GPU Thermal Level" rose from 0 to 4.


If it helps, the ambient temperature in the room was 75ºF.

Jun 16, 2020 4:12 PM in response to Dogcow-Moof

William Kucharski wrote:


LeoKost wrote:

Oh, so the point you're trying to make through all your responses is that "If it turns ON, IT WORKS". Okay then, yea, sure.

Cute, but I never said that, rather the inverse:

If your machine does not hit thermal shutdown, you can still get whatever you bought your MPB 16 for done.

No Mr Kurcharski,


What I want from my laptop is not that simple.. What I want is:

  1. Being dead silent.. I moved all the noise creating systems outside of my room, and I want to concentrate on my job, not a hair dryer.. This so called "computer" is the only thing that creates noise in my room..
  2. Nice keyboard (check)
  3. Nice enough display (check)


If #1 is not there, I do not care the rest.. Really I DO NOT CARE! I do not care the computation power, I do not care the graphics, I do not care the keyboard, I do not care the display.. I am that much used to the silent computers.. Even my desktop was much more powerful than this machine and it was dead silent unless I force it..


Actually I totally stop using this machine, unless for iOS.. Instead I am using 5 year old, graphically much more capable monster.. Even it creates less noise, a humm in the background that's it.. I'll sell this machine, continue using 13" for just support iOS.. That will be my last Apple device..


We understand that you do not care noise.. Good for you.. People care, that's why they are asking the solution, not your "if it does not thermal shutdown" advise.. Do you really have any solution to fan's running unnecessaryly high? If not why are you trying to convince people that it is ok?


Thermal shutdown? Actually it does.. Sometimes external monitor connected it does! The funs ramps all the way up and resets..

Jun 16, 2020 11:19 PM in response to MrMackie

I have the same issue with an external monitor. A machine that makes your hands sweaty when using its keyboard is not ok. If you end up paying $6K for the very best laptop, and it makes you feel that you don't want to use it is not ok. It is not good design, and it is just plainly not ok. No matter how much people try to explain the technicalities, this machine should be as smooth as running a Ferrari, not having A/C issues like an old Ford Fiesta (pardon Ford lovers). So, Apple must find a solution and stop all this nonsense of trying to explain how a machine so expensive and advanced cannot even run an external monitor as expected (with comfort!)

Jun 17, 2020 12:57 AM in response to pabloparedes

pabloparedes wrote:

No matter how much people try to explain the technicalities, this machine should be as smooth as running a Ferrari, not having A/C issues like an old Ford Fiesta (pardon Ford lovers).


The irony here is that unlike Apple, Ferraris are notoriously unreliable and finicky.


You are much more likely to find a working A/C in a ten year-old Ford than a ten year-old Ferrari.

Jun 17, 2020 8:33 AM in response to dcristof

Great point Dcristof,


The ableton live and UNIVERSAL AUDIO INTERFACE forums are complaining about loud fans and hot temperatures with or without a monitor while performing light tasks . Please be patient it took a while for the butterfly keyboard issue to get resolved but it eventually got taken care : )


WILLIAM:


I am documenting this post.

I have not posted anything that should warrant my post from being deleted edited or being banned. These are very trying times for us I. The BLM community and all others should feel safe to respectfully speak our minds here at the Apple forum.

Apple stands behind human rights ! They always have !

Jun 17, 2020 9:52 AM in response to Dogcow-Moof

Right! You may be right (I only use Ferrari as a social metaphor as I do not own one, but I did get in a Fiesta that was an oven :) In any case, a $6K machine supposed to be the best of the best should just not have this issues. I have used Macs for 10 years now, and what I loved from them is that every time, using a new one was a pleasure - simply smooth. Until now, the most expensive one yet that I have bought, which works beautifully on its own, cannot stand an external monitor comfortably. I hope this is answered and fixed.

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MacBook 16-inch Fan Noise

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