MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Feb 4, 2020 10:23 AM in response to Bullfight3r

I have Adobe Products installed, Photoshop and Light-room but not running, also I have UAD Mk2 Audio Card over thunderbolt and I though this might cause the problem because they still did not updated the drivers for new version of OS so I turned it off as well. Now when on battery and two additional monitors turned on working in vscode and having browser opened with three tabs, fan becomes louder. When I turn it on power It becomes really loud very quickly. Even after turning of all the applications fan keeps raging until restart ... So for now I just run everything on battery and than recharge ... and I have to restart from time to time to cool it down. I just wander if I invested in better graphic card would it be nosier or with less noise ? Overall impression with my MBP 16, it looks great, keyboard feels great, I like the OS env but with the 32 Gbs and i9 I expected to be able to run quite a few programs simultaneously without feeling I am sitting in the data center. You can imagine what happens when I open my DAW (ableton) where i push the cpu to the edge ...

Feb 4, 2020 2:46 PM in response to brycesteiner

In my case and for what I read most of us here, there is no high CPU usage, that is the reason we think it's an issue, because if you are running an app (you are compiling a video for example) and it taking a lot of CPU usage, then it's normal for the fans to run at a high RPM, but in my case I'm just browsing the web, no process in the activity monitor is taking more than 4 or 5% usage and the fans are running at 3000 RPM or more (sometimes all the way to 4500 RPM), this is always when an external monitor is connected, if not the machine works just fine.

Feb 4, 2020 11:19 PM in response to cbsturge

I bought my third MBP 16 yesterday. The problem with the external monitor was repeated. I tried every possible option. Today I can say with confidence:


1. This is a problem on all MBP 16 (5300 and 5500);

2. Everyone has the same symptoms. When connecting an external monitor, the radeon power consumption increases to 20w. the case under the screen gets Very hot. Fans increase their speed to 4500rpm with minimal system load (watching youtube videos).

3. A closed or open MBP 16 cover does not solve the problem;

4. Resetting NVRAM and SMC does not solve the problem;

5. Completely reinstalling mac os doesn't solve the problem;

6. The problem is observed on all external 4K and 2K monitors;

7. Disabling the True Tone parameter does not solve the problem;

8. The problem is not resolved in the latest version of mac os 10.15.3;

9. The problem is not observed when connecting two external monitors!!! Which tells us that this is a software problem and should be fixed by updating mac os;

10. Technical support does not recognize the problem!


We need to get Apple to listen and start dealing with the problem. Be sure to call Apple tech support and get them to start sorting it out, don't just return the device. Get Apple experts to run all possible tests.

Feb 5, 2020 7:08 AM in response to alekseykurylev

Hello Alek,


Yes, I have 2 4k displays attached and am not having problems (I was having issues with clamshell mode but they were fixed in 10.15.3. See here:


I did an experiment to see if it made any difference:

Both 4k screens connected but now one is directly connected to the laptop:


Next I disconnected the TS3+ dock altogether and had to find an apple brick and cable and used only 1 4k screen:

I had to use my phone because the keyboard is connected to the dock and I lost my USB A to C adapter.


The fans nor the usage went up at all based up whether I had external screens connected - 1 or 2 - or if they were connected without the dock.


I have no 3rd party utilities installed other than the caldigit utility for the dock. I've only been using the Apple activity monitor. I did run etracheck but it's not on all the time. Etrecheck can sometimes find problems with the software.


Sorry for the messy desk in the pictures.

Feb 5, 2020 1:57 PM in response to alekseykurylev

Even though my system is running great, I did notice the voltage numbers were higher when the screen was plugged in directly. I had it plugged in this way for an hour and the fans never did race but they were on. The system temperature was actually lower.


This is an interesting and helpful utility. I'll check out some more and see what other circumstances makes this change and report it.


I wonder if this is just a matter of AMD driver issue. Is this the difference when automatic graphic switching is enabled? Perhaps the AMD is sleep at 7 volts but at 20 volts it's enabled?



Feb 7, 2020 10:00 AM in response to DPJ

I don't think people are being disrespectful, just trying to get to the bottom of the problem, and focus on what is causing the issues here. If you read the whole thread most people are having the heat problem when connected with a monitor and when it is not connected it is working as normal.


This is from Tim the original poster: "That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate."


So you seem not to have a problem with your MacBook 16'', what I was asking is, are you using a monitor or not and have you tried with a monitor?

Feb 10, 2020 5:39 AM in response to w0203j

Interesting in that he is referring to this thread. His tests aren't valid because he isn't plugged in and isn't drawing 97 watts into the unit which increases the heat. Also, being on battery, certain background applications or tasks won't run like Photos etc. It also sounds like he is testing it on one monitor. In previous posts, I showed how the number of monitors affects when heat conditions occur with various CPU levels. Maybe he will update this video accordingly.

Feb 10, 2020 9:07 AM in response to dcristof

Dcristof,


No one has argued that the 16inch MBP has heat issues running with no accessories.


The MacRumors thread that was posted that included the Max Teach video which references this thread isn't accurate either. He was using the 16inch MBP not plugged in which does not include 97 watts of power and heat which also means that certain tasks and applications won't be running on the computer while testing. He also had only one monitor connected which affects CPU thresholds etc.


[Edited by Moderator]

Feb 10, 2020 11:19 AM in response to maksimyuryev

Every view of the screen in the video showed the MBP not charging even when showing stats. That is what I was going from.


You are clearly reproducing the problem and attempting to provide solutions which is great.


Yes, other USB-C devices increases the power draw but nothing in comparison to the GPU which seems to be the culprit.


Nice that you are providing solutions to hopefully tide people over until there is an official fix. In our case, we are using eGPU's on employees MBP's to alleviate this issue. Not something we can do for all our employees clearly.


Tim

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MacBook 16-inch Fan Noise

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