MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Jan 20, 2020 5:08 AM in response to alekseykurylev

Hi Everybody


i sended my first 16“ fully loaded MBP back because of the Fan and heat issues. I thought after reading all discussions in the web that only a few MBP have that problem.

now i have a brandnew Mac, installed first with my TimeMashine **- same Problem. Then clean Install, same Problem.


i am running the Mac with an external Monitor, so I bought an external eGPU from Blackmagic, that helps a little bit. But nearly all the time when working in ProTools the fans are running with 4000 speed. Only the Turboboost App helps a little bit.

Jan 21, 2020 11:08 PM in response to TimUzzanti

I think most of you are over reacting, it makes some noise - yes, but it also it depends what apps you are using and it is silly to think that it would be dead silent while running some apps.


This is how my MacBook sound https://youtu.be/GyVwcdYHg7Q


This is sound of my macbook pro 16" compiling JS project with webpack and running VS Code, Chrome with 25+ tabs, slack, skype, whatsapp, spotify,... with 4K Dell display connected.


If you want silent computer, get the MacBook Air.

Jan 22, 2020 12:59 AM in response to iTech23

In fact a plane is in fact designed to fly with just one engine, so that’s not a good example.


I’m not saying the current operation is intentional, but we don’t know and the fact that the machine does not go into thermal shutdown means it was designed well, at least from a cooling perspective.


Apple even advertises the fan performance:


More advanced thermal architecture enables faster processing. The thermal architecture in MacBook Pro has been completely redesigned, featuring larger impellers with improved fan blades for optimal airflow and more heat-dispersing fins for more effective cooling. The resulting gain in cooling capacity allows MacBook Pro to deliver up to 12 watts more maximum sustained power.

Jan 29, 2020 2:45 AM in response to Dogcow-Moof

Enough with the excuses please. Drawing 20W off the GPU and blowing the fans hard at idle or low workload clearly is a defect. Especially considering reports that it's drawing 5W and quiet when connected to the 6K Pro Display XDR.


Holding off on purchase here until this is resolved or I can confirm a working set-up without excessive fan noise (using mine for music production).


Would be interested to know if anyone has tried with Dell PX2715Q.

Jan 29, 2020 2:58 AM in response to axlroden

No other MacBook Pro this GPU and chip set.


You can't compare the weak GPUs of old MBPs to this one.


Have you actually had your MBP 16 go into thermal shutdown? If so, take it in for service as it may be a defective unit, but most here are just complaining the fans are too loud when connected to third party monitors.


As for driving a high resolution external monitor while on battery, I don't know why you would expect any laptop to do that for long.


Genius Bar Reservation and Apple Support Options - Apple



Jan 31, 2020 8:14 AM in response to TimUzzanti

It is very frustrating there is clearly a reproducible issue that is effecting a lot of people and not just related to a few defective units.


The problem now is that it is Apples MO not to acknowledge these situations unless it becomes a big problem for them like; mass repairs, class action lawsuits or bad PR. This has been seen before: The previous generation keyboard issues, it became ridiculously expensive for them to fix as they had to replace core components with the keyboard. The 2011 GPU problems, it took a class action lawsuit for apple to acknowledge this and provide a fix, then there was the iPhone 4 signal issue, it took a load of bad press for them to even mention it.


In this situation its not really a critical issue so we may not be seeing a fix for this for a while if ever.

Jan 31, 2020 4:58 PM in response to TimUzzanti

For what you are describing it seems that is definitely an issue with the GPU, hopefully is just a driver/software issue and is not a hardware related. I Bought mine to go on 5 month trip to another country and now I’m stuck with this machine.

its becoming more annoying every day not being able to use the external monitor for more than 40/50 minutes and every time I put the machine to sleep I have to remember to disconnect the monitor cable because if I leave it connected the machine gets really hot even when the machine is sleeping.


Feb 1, 2020 1:34 PM in response to TailsDog

I did not rule out the possibility that some Users own MacBook Pro 16-in that has a "sample defect" a problem that occurs in only a few samples of the product.


I was only suggesting that possibly the solution to 'ordinary' problem that "it makes too much noise under heavy loads" may be to re-introduce the throttling that was the default on all previous model MacBook Pro.



[Edited by Moderator]

Feb 3, 2020 7:38 PM in response to ahmedfromreservoir

ahmedfromreservoir wrote:

I just have sincere doubts the midtier and lower TDP Radeon 5500M that Apple chooses to use can be that much hotter than an RTX 2070.


But that's just it; AMD's GPUs use entirely different silicon and layouts and implementations of GPU features than NVIDIAs, and so they may indeed have wildly different thermal characteristics, depending on what each vendor chooses to emphasize in their silicon.


AMD Radeon™ Pro 5000M Series


Feb 4, 2020 3:54 AM in response to TimUzzanti

I got my 16" at the end of November. I've not had the fan out of control issues but I have had the issue where it could not go into clamshell mode if it was connected to a thunderbolt dock (CalDigit TS3+). As soon as it was plugged in (while the computer was closed) it would go into a state of "seizure" where the mouse could be moved but the screen was unresponsive. The keyboard would respond with the caps lock light. After about 30 seconds it would reboot.

10.15.3 came out and fixed that problem.

For the fans, mine can usually go up to 300% in Activity monitor before they kick on. They will progressively increase as the cpu usage increases - up to 1500 %. This is in programs that are seriously working such as FCPx or Affinity loading massive art boards.

It's much more efficient than my 2019 15" and much more powerful. There have also been times when I hear the fans kick on and I'm not sure so I check and I see that a safari or chrome page has decided to take a bunch of resources. I just kill it and they are back down.

Since 10.15.3 I can say now that I finally recommend this laptop and Catalina.

Feb 4, 2020 4:09 AM in response to brycesteiner

brycesteiner wrote:

I got my 16" at the end of November. I've not had the fan out of control issues but I have had the issue where it could not go into clamshell mode if it was connected to a thunderbolt dock (CalDigit TS3+). As soon as it was plugged in (while the computer was closed) it would go into a state of "seizure" where the mouse could be moved but the screen was unresponsive. The keyboard would respond with the caps lock light. After about 30 seconds it would reboot.
10.15.3 came out and fixed that problem.
For the fans, mine can usually go up to 300% in Activity monitor before they kick on. They will progressively increase as the cpu usage increases - up to 1500 %. This is in programs that are seriously working such as FCPx or Affinity loading massive art boards.
It's much more efficient than my 2019 15" and much more powerful. There have also been times when I hear the fans kick on and I'm not sure so I check and I see that a safari or chrome page has decided to take a bunch of resources. I just kill it and they are back down.
Since 10.15.3 I can say now that I finally recommend this laptop and Catalina.

**** you got me excited, sadly I'm already on 10.15.3 with the issues you had.


Maybe it's time to send mine in for warranty, if you haven't had issues at all makes it more likely this is an issue witha few of them.


Has anyone here had success with Apple warranty on their macbooks fan issues?

Feb 4, 2020 5:42 AM in response to alekseykurylev

No, I've been monitoring them for a few days now, they're always around 1700/1800.

Even when I fire up my usual development env (VSCode + maybe a node server), they stay the same around that.


However when I fire my app development env (Simulator plus react-native node server) yes they go up for a few seconds, which is normal for me, I had this behaviour on my iMac and my prev MBP 2016.


That's it:



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MacBook 16-inch Fan Noise

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