MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Mar 2, 2020 9:38 AM in response to artist999

Has anyone taken there Macbooks to get checked at Apple store .


i took mine on Saturday it was my second visit for all of the heating and loud fan issues discussed above. I showed them video of the problems I was having.


there test results found no hardware issues and they said there was no way of reproducing my issues ..... they suggested that I update the drivers on my lg 34” ULTRAWIDE and to get rid of any 3rd party plugins.

if that doesn’t work leave the computer with them. I showed them ‘bad magic ‘ messages and they said I would have to call Apple care for error messages.


so I came home reinstalled a fresh copy of Catalina and the problems are still there.


i will inconveniently drop off my computer .


i just have a feeling that if they don’t find any issues ... I will end up with a lemon

Mar 2, 2020 12:27 PM in response to Dogcow-Moof

I know a few too and they all have their computers inside the studio.

On a side note, a few days ago I was watching an online coding session and the person was using a Macbook Pro 16-inch to code (connected to an external monitor) and it was almost imposible to hear his voice because of the fans noise, I even asked him about that and he said that the noise was annoying, so like some people mentioned before, Apple recommends this Macbook to be a good fit for podcast and streaming because of the Mic, well that is not true at all, only if you want to podcast or livestream a really loud fan noise.

Mar 2, 2020 4:38 PM in response to Dogcow-Moof

OK again, nobody talks about sound boots, studios have many forms plus this machine is advertised as perfect for podcast authors and similar professionals. This was not the discussion about what studio you would recommend someone to build but the issue that all machines have the same problem, fan makes this laptop unpleasantly loud for anyone using external monitors let alone audio professionals.

From what you are saying the only solution is to " buy a long cables and move the laptop in different room, than use the magic keyboard and magic mouse and noise problems are solved." Thank you very much.

Mar 2, 2020 6:46 PM in response to nkostic

nkostic wrote:

...
I really loved my ipad but it became useless quickly because of the planned obsolescence
...

Your devices continue to be able to do everything they could do with them the first day you used them. Apple has added additional capabilities as well, for free!


It is not 'planned obsolescence' that makes these devices less useful to you, it is your own increasing expectations for ever more features and functions.


Mar 2, 2020 6:57 PM in response to Dogcow-Moof

As someone who posted relatively early in the life of this thread about excessive thermals / fan noise caused by high power utilisation in the dGPU, I thought it might be good to provide an update.


I recently bought a CalDigit TS3 Plus docking station, mostly for the convenience, but also with a vague hope it might help with this issue. It has not. But some interesting observations nevertheless:


  • With a 4k60 monitor connected using USB-C to HDMI 2.0 cable directly (no CalDigit), dGPU sits at 20 W power consumption when idle. Temperature / fan noise issues follow as observed by everyone else here
  • Connecting the CalDigit and connecting to the same 4k60 monitor using the same USB-C to HDMI cable to the CalDigit, dGPU power consumption remains 20 W. Temperature / fan noise issues remain
  • Similarly, connecting the CalDigit and connecting to the same 4k60 monitor using the a DVI to DVI cable to the CalDigit, dGPU power consumption remains 20 W. Temperature / fan noise issues remain


Different resolutions / refresh rates make no difference.


Probably no surprises there. But a couple of further observations I found interesting with the CalDigit connected and the monitor connected to the CalDigit, but the monitor turned off:


  • The dGPU remains activated - gfxCardStatus is not able to switch to the iGPU
  • Usually, dGPU power consumption is around 5 W, same as with running on battery standalone
  • But sometimes, dGPU power consumption is higher, even as much as 20 W
  • This issue seems to happen much less frequently if the monitor is connected to the CalDigit by DVI


In my mind, this is another data point on misbehaviour of the dGPU.


These observations also extend to leaving the MBP connected to the CalDigit with the lid closed and the monitor off (that is, I have plugged in the MBP to charge). I've come back a few times and found the MBP surprisingly hot, and after turning on, I can see that dGPU power consumption was high while "asleep", per the above observations. That's not good.


For reference, I have MBP 16", 2.3 GHz 8 core i9, 5500M with 8 GB VRAM

Mar 3, 2020 7:07 AM in response to TailsDog

You should not have to re-boot to resolve this.


Historically, to get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display.

 

This query is only sent at certain times:

• at startup

• at wake from sleep

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• on invoking Option-(Detect Display) button in Displays preferences

 

so try doing some of those things and see if the display comes alive at the correct resolution.



Mar 3, 2020 7:03 PM in response to raecantor

This is responding to the deleted questions. I couldn't respond for quite a while. I think I was put in timeout.


I bought mine in mid-November '19 and received it on November 18.


Mine does not feel hot to the touch unless I'm working it hard. Barely warm most of the time. I'm just looking at the temperatures since the fans barely run. But to the touch it's not very warm. I do wonder if there are background apps that are just varying between all of our computers.

Mar 5, 2020 10:46 AM in response to brycesteiner

I read this article and it pretty much sums up

The way my MacBook Pro 16 inch has been running?

With or without the monitor.?


https://medium.com/@azamsharp/why-i-returned-my-brand-new-macbook-16-449d8afe5748


It has its quiet phases then all of a sudden

When I download music , apps etc . Fans go wild and computer heats up .There also seems to be a high coil wine that reaches Very unhealthy frequencies that have caused me Ear fatigue.


Very excessive? Loud fans .


So my question is if this is normal ? how can anyone use the highly promoted ‘ pro mic ‘ on these 16 inch MacBook Pro’s?


fan noise basically makes it useless.


I’m out of luck ... I can’t get an exchange past my 14 day return period.


I’ve tried everything to work around the fan noise.


I feel so duped 😞 I hope there is some kind of official Apple Announcement regarding this issue.


I pray that it is just a software issue

its a very expensive loss for me.


ive been using Apple products since 1995

blue G3 . I’ve never experienced something like this before.


please Apple make this right !

Mar 5, 2020 1:23 PM in response to TailsDog

Mine is currently whining away, all I am doing is running a virtual machine. Connected to an external UHD monitor, turbo boost OFF, and the fan is sitting at 3300 rpms doing NOTHING. Annoying AF.


If 10.15.4 doesn't fix this, I am going to return this late, and if they won't accept it, I will get an attorney.


I sold my butterfly keyboard machine for a loss, I am not going it again. This is not acceptable for literally $3,900.

Mar 5, 2020 2:40 PM in response to TailsDog

Hopefully, it means that the problem will be fixed soon for you.


I happened to go on to a training site today where I used my MacBook Pro with an external TV hooked up through HDMI. With the screen open and the HDMI connected through the adapter, it made absolutely no difference. The fans never ramped up at all. I was connected for nearly an hour and a half Giving a presentation.

I would say some more about my observations, but it would get removed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook 16-inch Fan Noise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.