MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Mar 17, 2020 4:01 PM in response to raimiss

It struggles with yours and a few others here. Not everyone's because mine does not. Yes I do connect mine with an external display and I've ran HD videos and other apps and the dGPU is activated. For over an hour of use my 16" stayed warm at best and no audible fans running. The only time my fans have ever ran is when I'm transcoding video on FCPX. I've hesitated even talking about my experience because of certain people here who demand to know what external hardware is being used, temp numbers and resolution settings and such. They act like you're not being honest simply because they are having a bad experience and some others don't. I will not put out temps or test my GPU and report numbers. The bottom line my Core i9 2.3 16" 32GB Ram 5500M 8GB 1TB SSD runs very well when connected to an external monitor. I don't have a special edition model. Also I'm on reddit daily and I see people with 16" MBP connected to monitors and they always report how happy they are. I never threads like this one and people on Reddit are very candid with their posts.

Done here. Have a great year.

Mar 17, 2020 5:07 PM in response to dcristof

The noise is a symptom of a bigger problem but the fan noise alone is enough to return the computer. The machine spends way too much time at 100 degrees Celsius with very little CPU utilization. This causes throttling and will impact the longevity of the machine. Heat is heat and the components should not be exposed to this much heat for extended periods of time.


This is a professional machine that is marketed as such and adding a monitor is not a professional feature! A sample of 850 people that somehow found this post indicates how many people are truly experiencing thermal issues.


Asking someone to provide their technical results when their diminishing what everyone is seeing is not a poll.


Tim


Mar 17, 2020 6:59 PM in response to DPJ

"Also I'm on reddit daily and I see people with 16" MBP connected to monitors and they always report how happy they are."


There are quite a few users on Reddit complaining about their MBP 16," some of which are connected to monitors. Many are complaining about kernel panics, a bigger problem discussed in other threads on this site. A quick search of Reddit and you can find those complaints.


We don't know yet whether the kernel panics are related to other GPU behavior, such as the card's tendency to use a lot of wattage and put out a lot of heat. However, mine happen when connected to a monitor and streaming video, suggesting there might be a link.



Mar 17, 2020 9:21 PM in response to Dogcow-Moof

Yes, just search for "Bad magic," and you'll find a lot of panic logs for the MBP 16" and similar panic logs for many older Mac models that incorporated the T2 chip. Many threads about this are on this board: https://discussions.apple.com/thread/250826263?page=17 ; https://discussions.apple.com/thread/250905859 ; https://discussions.apple.com/thread/250892382 . The cause of the errors may be different on other models, though the error messages are similar. My kernel panics only happened while the computer was connected to an external monitor, though. I've since returned the computer and am waiting for a replacement, so my testing has temporarily ended.


My main point in the previous post was that it's inaccurate to say Reddit posters have no complaints about their MBP 16" machines. They do. People are posting about the heat/fan noise and kernel panics across many sites.


Most folks' panic logs that I've seen look nearly identical to mine (first part included below):


{"caused_by":"macos","macos_version":"Mac OS X 10.15.3 (19D76)","os_version":"Bridge OS 4.2 (17P3050)","macos_system_state":"running","incident_id":"E22A32A0-8C64-4CCB-B8C0-86252265A7EE","timestamp":"2020-03-14 13:25:20.57 +0000","bug_type":"210"}

{

"build" : "Bridge OS 4.2 (17P3050)",

"product" : "iBridge2,14",

"kernel" : "Darwin Kernel Version 19.3.0: Tue Jan 7 22:39:04 PST 2020; root:xnu-6153.81.3~2\/RELEASE_ARM64_T8010",

"incident" : "E22A32A0-8C64-4CCB-B8C0-86252265A7EE",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2020-03-14 13:25:20.23 +0000",

"panicString" : "panic(cpu 1 caller 0xfffffff022fce1a8): x86 CPU CATERR detected\nDebugger message: panic\nMemory ID: 0x6\nOS version: 17P3050\nmacOS version: 19D76\nKernel version: Darwin Kernel Version 19.3.0: Tue Jan 7 22:39:04 PST 2020; root:xnu-6153.81.3~2\/RELEASE_ARM64_T8010\nKernel UUID: 1ADCA0F6-ECFD-396B-A941-C89CF563047F\niBoot version: iBoot-5540.80.2\nsecure boot?: YES\nx86 EFI Boot State: 0x16\nx86 System State: 0x0\nx86 Power State: 0x0\nx86 Shutdown Cause: 0x3\nx86 Previous Power Transitions: 0x10001000100\nPCIeUp link state: 0x89473614\nPaniclog version: 13\nKernel slide: 0x000000001af60000\nKernel text base: 0xfffffff021f64000\nmach_absolute_time: 0x85116c06bf\nEpoch Time: sec usec\n Boot : 0x5e6c44a1 0x000f02cf\n Sleep : 0x5e6cbf35 0x00000ec4\n Wake : 0x5e6cbf50 0x000a0522\n Calendar: 0x5e6cdb22 0x0003282c\n\nPanicked task 0xffffffe00040b600: 3224 pages, 214 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000721a68, backtrace: 0xffffffe015ddb4c0, tid: 361\n\t\t lr: 0xfffffff02281c3a0 fp: 0xffffffe015ddb500\n\t\t lr: 0xfffffff02281c200 fp: 0xffffffe015ddb570\n\t\t lr: 0xfffffff022936f04 fp: 0xffffffe015ddb620\n\t\t lr: 0xfffffff022e2d610 fp: 0xffffffe015ddb630\n\t\t lr: 0xfffffff02281bb78 fp: 0xffffffe015ddb9a0\n\t\t lr: 0xfffffff02281bec0 fp: 0xffffffe015ddb9f0\n\t\t lr: 0xfffffff02369a8ec fp: 0xffffffe015ddba10\n\t\t lr: 0xfffffff022fce1a8 fp: 0xffffffe015ddba40\n\t\t lr: 0xfffffff022fbf204 fp: 0xffffffe015ddbab0\n\t\t lr: 0xfffffff022fc127c fp: 0xffffffe015ddbb50\n\t\t lr: 0xfffffff022fbe91c fp: 0xffffffe015ddbbe0\n\t\t lr: 0xfffffff022f85d98 fp: 0xffffffe015ddbc10\n\t\t lr: 0xfffffff022d9e000 fp: 0xffffffe015ddbc50\n\t\t lr: 0xfffffff022d9d8d8 fp: 0xffffffe015ddbc90\n\t\t lr: 0xfffffff022e38514 fp: 0x0000000000000000\n\n",

"panicFlags" : "0x102",

"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 111120 **\n",

"macOSPanicFlags" : "0x0",

"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",

"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pageSize":16384,"memoryPressure":false,"memoryPages":{"active":6568,"throttled":0,"fileBacked":10149,"wired":5394,"purgeable":56,"inactive":2630,"free":11496,"speculative":4182}},

"processByPid" : {




Mar 18, 2020 1:33 AM in response to Dogcow-Moof

William: Yes, they are hard to diagnose, especially because Apple has remained silent on these types of errors for the last couple of years. That makes it difficult for us to know what to do, and is why I returned the machine. We don't know whether the issues are hardware or software. If you go to the Apple Store, they'll run their test suite, but even they don't know whether the suite will detect this kind of error if it is hardware related. In my firsthand interactions, Apple Store employee's experience with these problems appears to be limited to cases they've personally handled at the store. Knowledge sharing at Apple should be broader.


From a corporate PR perspective, Apple's approach is understandable. But I don't think it's very fair for the customers. Last year, prev gen Macbook Pro users had similar kernel panics because of their webcams. Just like the current gen MBP kernel panic or fan noise issues, there was no guidance from Apple. It seems Apple finally provided a fix for the webcams in Catalina without telling anyone, but that was 5-6 months after the problems were first reported.


I'm not saying this to smear Apple. But I do think it points to areas where they can improve customer support.

Mar 21, 2020 4:23 AM in response to Spinnn

Welcome to the new Apple era :) where experience is pushed to the Nth place. This is a great example of no "visionary leadership", Apple feels just like any other company now. And this is unfortunate but true. I'm not ditching them, just it doesn't feel like the company we feel in love in.


I was fortunate enough to return my 16" MBP (loudness issues). My colleagues and a few friends, who stuck with this machine are furious, every day experiencing some issues. Also, we had a similar situation with zoom, one of my colleagues had to MUTE himself, disconnect from the external display, cool down the crazy fans, and back to conversation after a few minutes. That kind of "experience" is not right.


Of course, we can blame the horrible .js apps we are using (non-native/electron), but this is another topic where Apple's lack of QA is visible (allowing macOS apps to feel like the Windows ones).


I just hope Apple fixes that problem and spend more time on QA.

Because this is just ridiculous.


Mar 24, 2020 1:53 PM in response to gboser

I know a lot of people that had their machines replaced for a new one, or had some parts replaced, you can see a lot of people on these forum as well and the problem was never fixed.

I personally know a guy that had his machine replaced 4 times, and he still has the same problem, so I don’t think ordering a part will fix this issue.

its either a software issue or a problem that won’t be fixed until is replaced by a newer model.

Mar 26, 2020 8:17 AM in response to TailsDog

Yes, it's exactly the same, the machine gets hots and the fans go crazy after 5 minutes of using the machine with an external monitor.

I will call Apple again today to keep pushing for an answer (I don't know if they are working, but I'll try).

I can't believe that after 2 or 3 macOS updates and a few months, we are still experiencing this issue.

What worries me is that if you check Apple support, there is A LOT of people having different issues with the MacBook Pro 16-inch, most of them related to the discrete GPU.

Last year I got the MacBook Pro 15-inch 2019 with the Vega Pro 20 that I sold after having it for 3 months (at a loss) because I was worried of the issues with the keyboard and bought this machine right away and now I'm worried about the GPU issue, it's unbelievable. I read the new iPad Pro is really good (I'm planning to order one when the new keyboard with the trackpad is available in May), I got the previous version and it's amazing so I'm wondering if that's the direction we are heading...... Only problem there is that Xcode is not available on the iPad Pro (we'll have to wait until June to see.....)

Mar 28, 2020 3:50 AM in response to JRTaylorMusic

JRTaylorMusic wrote:

not sure if this is related, or if it has been brought up in this thread (I missed a few weeks), or perhaps it’s irrelevant, but iStat Menus reports maxing out GPU Memory way more than I would expect. Even after quitting everything it stayed at 100% until I toggled display scaling.


Why not stop worrying about what iStat Menus has to say and just use your computer?

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MacBook 16-inch Fan Noise

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