MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Apr 6, 2020 6:45 PM in response to pancakes-addiction

That's crazy, and as predicted by many people here the power consumption of the GPU was the result of a defect and not normal operations (unless Apple knowingly shipped defective machines because they are prepared to argue it's normal operating to use 19W running sub 480p resolution and 5W running 2x at 1080p).


This sounds really like an AMD driver/firmware issue

Really hope you're right but the last generation AMD GPUs appear to have had this specific problem for their entire lifes..



Guys, ignore those who aren't interested in helping us resolve our issue, if you're dealing with someone who claims they don't have time to send you a screenshot but keep coming back here to argue or people who suggest you spend more money buying other Apple products they're not here to help you and you will be 'dissapeared' for engaging.

Apr 7, 2020 12:48 AM in response to ntompson

Having installed the latest drivers for the Radeon 5500M running in bootcamp I discovered something interesting:


https://youtu.be/n-MbwxfR--s


Setting the scaling mode to 'center' of one monitor with the resolution of both monitors set to be the same the memory clock spikes, if the scaling mode is anything lese, both monitors are the same resolution and the lid is closed the memory clock drops and the fans eventually calm down.


Clearly there is a defect in the hardware design or drivers.

Apr 8, 2020 10:25 PM in response to pancakes-addiction

So I think I understand this pretty well. My point is that there are really only 3 meaningful combinations, and I can't find any evidence to support the idea that the interface makes a difference. What I see is:


  • Internal monitor only: ~5 W
  • Internal + external monitor: 20 W
  • External monitor only: ~ 6 W


I cannot find any combination of resolution, refresh rate, mirroring, same settings between internal and external, different settings between internal and external, interface cable, dock, no dock, any of it, that makes any difference. And believe me, I've tried every combination I can think of. The only defining characteristics (for me) are the three dot points above.


I get the theory, but it just doesn't seem to make a difference in practice.

Apr 8, 2020 10:36 PM in response to david.liu.sg

@David - to your comment - I'm not left with much. I will test a direct connection between MBP and monitor with a TB3 to DP cable (when it arrives). But I'll be super surprised if I don't get the same results. That is, ~20 W with both monitors running, and ~6 W with only the external.


Because I can already get low power (~6 W) running only the external monitor using a legacy interface, I don't think the interface actually matters. Sure, there might be a technical difference in theory, but it doesn't seem to make a meaningful difference in practice.


I will be celebrating if I am wrong, and a TB3 to DP cable gets me <20 W with both monitors running, but it can't be possible that, 112 pages later, no-one has tried it yet. So I'm not that optimistic.

Apr 9, 2020 8:14 AM in response to TimUzzanti

Worked now my 2rd day with my new MacBook Pro 16" 2019 (16 GB, 1TB, i9 2,3 GHz, 8-core).




Just doing normal work, got MS Team running Microsoft Remote Desktop, The Macbook Pro is connected to an external  monitor.




I am same problems with the noise of the fans, checked the activity monitor which does not show any apps which consume much energy. Don't understand why fans are constantly running.




Used to work with my old MacBook Pro Late 2013 in the same setup where the fans were most of the time dead silent. Been reading the comments here going back to 12/19, it seems there is no fix by Apple yet. So will be sending this back!!

Apr 13, 2020 7:13 AM in response to EdwinWe

Can confirm sadly that running an external display through the Caldigit TS3+ display port out does not solve the heat issue indicating that the dock even when only powering through display port is treating itself as a 'legacy display'.


My ultrawide is an ASUS and supports up to 100hz refresh through g-sync but unfortunately when connected via display port though the dock MacOS doesn't recognise the refresh rate can go to 100hz so I can't test what will happen if it goes over 60hz (this may be because it uses g-sync or because of the dock).


Has anyone confirmed if they don't have issues running using thunderbolt 3 to display port? (adapters or cables, let me know what you used).

Apr 13, 2020 5:33 PM in response to iTech23

"It’s a shame that is been a few months already and Apple and AMD still didn't’ fix this issue, what it worries me is that using the machine with the external monitor for 2 months with this driver/software issue will shorten the life of the machine and I will start having problems when the warranty expires."


Might be a good idea for you to sell the machine at this point and either get an older MacBook or look into some Windows options because your machine is apparently preventing you from getting your work done.

Apr 13, 2020 7:01 PM in response to ahmedfromreservoir

To add to the above - when the lid is closed with two monitors connected as long as all external displays have a 16:10 aspect ratio resolution, even if they are different, there is no memory clock spike - I haven't tested all possible combinations but haven't found a single combination of 16:10 resolutions that don't work.


With the lid open all bets are off, even with all resolutions set to the same and 16:10 memory clock goes nuts.


Ok with the lid open I can get the memory clock down with 1280x720 resolutions across the board. Not bad... for 2005 😂 I seem to be able to make the macbook monitor resolution reach 1536x(some nonesense) but anything above 1600 horizontal pixels and the memory clock goes haywire.


The best I've managed is:

1280x1024 on asus ultrawide monitor

1536x900 on dell 4k

1536x900 on MacBook display.


I wonder if there's just some magic number of pixels that the display needs to push before it goes crazy...


With the AMD drivers it appears I can make up display resolutions, I wonder if there's a way to set all resolutions to something the GPU isn't offended by and scale up to the real resolution somehow...

Apr 15, 2020 12:42 PM in response to TimUzzanti

And to follow-up on my last response. The few posters on this thread who have been telling us to buy a Mac Pro and have never been moderated are saying the same exact thing a few different Apple employees told us a month or so back. These Apple employees were almost embarrassed to tell us to buy a Mac Pro when we were discussing an external monitor and 10% CPU for heat issues. But, there seems to be a consistent message out of Apple and its being distributed through these few members in the community as if they are Apple employees.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook 16-inch Fan Noise

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.