MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Apr 26, 2020 8:53 AM in response to DPJ

In my case I completely understand how a laptop is supposed to work, but I think you are missing the point of the discussion here, most of us completely understand that the machine will get hot under heavy or medium load (especially a laptop), but this is not the discussion here, the problem here is that by just connecting an external monitor the machine will get really hot (even when in sleeping mode) and the fans will go crazy (When using zoom I got people saying that it sounds like a vacuum), any other MacBook (Air, Pro or just a regular Macbook) won't behave that way and like I said before the MacBook Pro 15-inch with the Radeon Pro Vega 20 is almost as powerful as this one, only 9% difference) and it doesn't behave this way.

So whatever the reason for this problem, software/driver/hardware if you use common sense you can agree that it shouldn't behave like that.

Apr 26, 2020 11:20 PM in response to TailsDog

TailsDog wrote:


DPJ wrote:

The MacBook Pro conforms to real world physics just like any other notebook - the CPU, GPU and battery can be adversely effected by excess heat, there is nothing magical in the MBP to prevent that and that is a fact! If that last statement is not a fact please disprove it.

My MBP 16'' is running hotter than all previous models I've had over the last 10 years. It's not just spikes in heat when doing video decoding or something, it's constantly hot when connected to an external display.


The thing is, you don't know what "excess heat" is, as neither you nor I have the design parameters Apple used when doing the thermal engineering for the MBP 16. If the heat was "excess" Apple could certainly run the fans even faster to cool the interior further… but they don't.


I don't mean to say what is going on is normal - I don't know that - but it may also be well within the thermal design parameters for the MBP 16.



Apr 27, 2020 3:19 PM in response to DPJ

DPJ wrote:

"So I would like to request that you post scientific proof that the Intel gpu in the 16" machine is a lower grade than AIR's or 13" MBP."

I'd be happy to do that but certain individuals on this thread have been requesting that the thread remain on topic, and your request of me is off topic, so we'll leave it at that. Have a good day. 😊

The exact answer I was expecting.


------------------------------


So the kernel panic... I was testing out an 8k video (more on this later!) in clamshell mode and then the MBP went to sleep like it should due to inactivity. I went to wake it and it wouldn't wake. I had to open the display and start it up manually via the touch id button and it started from shutdown. It indicated it had a panic and I submitted the info to Apple.


"panic(cpu 0 caller 0xffffff8011291b2c): Sleep transition timed out after 180 seconds while entering darkwake on way to sleep. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x74.

Backtracing specified thread

Backtrace (CPU 0), Frame : Return Address"


Now, this may be the regular on wake kernel panic that is known. To avoid this, I have been making sure to always manually put the machine to sleep instead of letting it fall to sleep. This happened because I set my sleep time super low in order to avoid any type of screen saver that would start spinning my fan and raising the MBP's temperature.


Now, the video... It runs like crap on the external display. Period. It's choppy. It's unwatchable in Quicktime, meaning it just chops up and it's unwatchable. It runs in VLC but not too well.


With NO external display, the video runs in VLC. acceptably But get this, it never switches to dGPU. When I manually switch to it, it runs worse with the dGPU. Very odd.




[Link Edited by Moderator]

Apr 27, 2020 4:39 PM in response to TimUzzanti

I am also having a similar problem with my 2019 16 inch MacBook Pro, and it is not monitor dependent either. Anytime I am loading the CPU from 7 - 10% the fans run obnoxiously loud, to the point that I can hear the noise over videos with soundtrack at half volume. I have dealt with Apple customer service and they have helped me run diagnostics (diagnostics showed no problems), SMC reset and now want me to back up my data and re-install Mac OS completely. Other than that they would have me send the computer in to have the hardware diagnosed and repaired. However, I am hesitant to send in the computer because if they don't find an issue or decide the fan noise is "normal", then I am out of luck because they have nothing that technically needs to be repaired. Yet it seems that many people are running into this issue... not sure exactly what to do at this point.


Interestingly enough I have not had this problem with my 2015 13-inch MacBook Pro. I guess I assumed that I was upgrading to a computer that could run the same work load while being more efficient... I guess I was wrong and should have stuck with my 5 year old computer for better performance. At least the 16 inch MacBook doesn't come with the butterfly keyboard. That I am thankful for.

Apr 28, 2020 7:08 AM in response to TailsDog

It would be unusual for them to optimize the weaker GPU, on a machine that's deemed professional and up to the task of working with such media as a flagship portable machine.



I have a lot of optimism after someone in here recently posted that Apple said they're aware and are working on it. We know the iGPU can run 8k video and run the external, they just have to let us use it and optimize for it and fix whatever is going on with the dGPU and its software.

Apr 28, 2020 8:12 AM in response to Grant Bennet-Alder

Exactly, it's always been that way. I have a couple of friends with the Lenovo X1 Extreme and the Dell XPS 15. Both have the Intel Integrated Graphics and the dGPU. Their dGPU's are activated when connecting monitors or running discrete GPU-dependant applications. People cannot simply choose to use the iGPU just they feel it will run external monitors or that it can do the job of the dGPU. It's not just an ON/OFF switch by Apple. The 16" has a brand new dGPU from AMD so other manufacturers aren't currently using it. For some to say it's overheating and causing fans to blow leading to possible hardware failure when there's no other manufacture to compare this with is speculation only at this point.

May 2, 2020 5:33 AM in response to Dogcow-Moof

Thanks William, unfortunately my Mac is now a few months old. At first I thought the noise was due to the fact that I had transported three generations of Macs through Time Machine (I know that, at some point, some old and useless processes can overload the new PC). A few days ago I made a reset from scratch, installing all the software directly from their websites, unfortunately without solving the problem. On Monday I will contact Apple support and I will hear what they have to say to me. I can't move the MBP to a "machine room" because I'm not organized in this way. In addition, I have a guarantee and Apple is bound to find a solution.

:-)

May 2, 2020 8:48 AM in response to TailsDog

"It is an increase of power and extreme heat, even when idle, when a monitor is connected and the machine lid is open. "


See that has not been my experience at all. So you're saying that just connecting your 16" MBP and doing absolutely nothing causes the system to get extremely hot right away and fans to instantly blow loudly?

May 2, 2020 10:03 AM in response to TimUzzanti

I posted here some information that may help you all to understand what the problem is all about: https://discussions.apple.com/thread/251329522. I also added a comment with some results, after many tests that I've done.


If you have the same problem feel free to share it there. Contribute there your thoughts, and any information that you've got from Apple support and engineers.

May 4, 2020 12:48 PM in response to DPJ

And we have gone through 20+ laptops and paused Company Wide purchases for months and spent thousands of dollars on peripherals such as eGPU's etc. so people could use the 16inch MBP's in the meantime as we attempted to provide whatever information Apple needed to fix the issues.


Do you not think this cause us a ton of trouble?


When companies commit to a vendor they like to stay with that vendor. The problem with Apple is, when the screw up, there is no other vendor to get MacOS from. When you built infrastructure to cater to one Operating System or another its a big shift. This experience should give companies major pause when choosing Apple moving forward.


For a consumer, little less concern but when you build out corporations, this is a huge problem!

May 4, 2020 2:53 PM in response to TimUzzanti

TimUzzanti wrote:

So, people should still buy a 16inch MBP if they can't hear people on video conferences and can't hear you because of fan noise or the machine is at 100 degrees Celsius for long periods of time and / or throttling etc? Ignoring the fact that the recent MacOS updates have made the 16inch MBP even more unstable in different ways as well.

That is not good at all. I have been in zoom meetings, in fact I just got out of one, and have not had the issue even with it recording one my 4k screens. It went up for a little when it first started but then it went back down. Right now with both 4k's connected and running parallels I'm at 59C. When I disconnect for the evening I'll be between 43 and 50C. It runs warmer all day about 55-63C but nothing that I wouldn't expect from any other computer (and much cooler than my 15"). If I had your experience I couldn't recommend them either. My biggest issue of all has been Catalina but I haven't had any issues since 10.15.3


If we had a ZOOM meeting between all of us - which probably wouldn't be productive - would your's really get that hot and would we be all able to hear yours? I assume it's much hotter with Chrome?

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MacBook 16-inch Fan Noise

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