MacBook 16-inch Fan Noise

We are testing two new 16-inch MacBook's before doing a rollout across our organization. Under low loads (25% cpu utilization), fan noise will get annoyingly loud. We're not doing any GPU related and more routine work such as: using web applications, debugging web pages, Microsoft Teams conferencing (audio/video) with a handful of people, Photos downloading from iCloud, Mac Mail downloading a new mailbox from Exchange.


We DID NOT notice this on our 2015 MacBooks and this might prevent us from continuing the 16-inch MacBook rollout in our organization.


Interested to hear others experiences.


Tim

MacBook Pro 16", macOS 10.15

Posted on Nov 21, 2019 11:34 AM

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Question marked as Top-ranking reply

Posted on Dec 23, 2019 9:27 AM

All,


We are kind of wrapping up all our testing and working with the Apple Business Team to figure out how we move forward.


This thread is getting a little side tracked with monitors and so I wanted to point out that these issues discussed are completely unrelated to brand/model of monitors being used. That said, it IS related to having monitors connected and the internal GPU within the MacBook, along with the CPU and the overall heat that both generate.


In our final testings, we did clean installs with 10.15.2 and primarily tested an eGPU using a Razor Core and a Radeon RX Vega 64 so we could eliminate the internal GPU in the MBP.


It became really clear the combined heat from the internal Radeon Pro 5500m GPU and the i9-9880G CPU is too much for the current thermal management system, especially when using all USB-C ports. (I.e., for power, USB-C hub, USB-C to Display Port video cables).  From all the testing and heat generated by the unit, it looks like our Radeon Pro 5500m GPU is fried because we are seeing artifacts on text (laptop display and external monitors) but not when we use the eGPU.


Just so you understand our configuration with the eGPU:  We have one USB-C Hub connected to the MBP and one USB-C cable connected to the eGPU.  The one USB-C cable to the eGPU is powering the MBP but also the eGPU has the two Display Port cable to the monitors.  Now the MBP has two free USB-C ports.  This was producing about 38 degrees less heat in Airflow on the MBP.


When the eGPU is connected, we can push the MBP to about 60% CPU for sustained periods before hearing the fans at about 4500 RPM. But as many of us have noticed, when we don’t have an eGPU, we’re seeing this at 5% to 10% CPU.


We have installed Parallels and ran Windows 10 on three monitors on separate space and have done Geekbench tests and a variety of stress tests with the eGPU and its operating normally.  


Bottom line, the combination of using the GPU and CPU is pushing the MBP into heat conditions causing the FAN issues and in our case, possibly damage to the GPU.  


Apple had a similar issue with the 2018 MacBook Pro and people were starting to stick their machines inside a Freezer to see if they could avoid the CPU’s from stepping down prematurely.


Hopefully Apple can find a solution because these new 16 inch MBP could be incredible.


Please start a support case with Apple so we can get this resolved sooner than later and it will also protect you a bit more if you need to return your units beyond the return policy. Moving forward, its all on Apple!


Tim

4,224 replies

Jun 15, 2020 3:35 AM in response to TimUzzanti

Hi,


I have a 3 weeks old 16" MacBook Pro which is working fine


When I connect my external screen (via an RCA USB-C adapter the fans spin up and the area just above the Touch Bar gets very hot - when I unplug the external monitor everything cools down and the fans stop spinning.


Was the issue every resolved or can someone recommend a USB-C HDMI adapter that doesn't cause the problem


thanks

Jun 15, 2020 6:04 AM in response to Dogcow-Moof

My co-workers 2017 15" MBP didn't flinch at the same task, during the same period of time and sitting right next to me. Google Chrome, Hangouts, 35 minutes video call, no heat, no fans spinning at more than 1800RPM, while mine was spinning at 4000RPM.


So either the 16" MBP is faulty, or the 2017 MBP is better, since its hardware handled such an easy task in a better way.

Which is it, William?

Jun 15, 2020 7:21 AM in response to LeoKost

That doesn't mean the MBP 16 is faulty, it simply means it's handling the task in a way differently than you expect.


If you use a MacBook Air I suspect it can handle it as well, but it's not as capable a machine as the MBP 16, and you won't be playing multiple 4K video streams on the MBA in real time.


So your definition of "better" is based on the parameters you're placing on the system based on your needs, not on the machine's capability.


FWIW, I just played around for a while connecting my MBP 16 to a Dell U2717D via a TB3 to MDP adapter and a MDP cable to the monitor and watched YouTube videos on the external monitor full-screen for twenty minutes.


While the system did get warm, as I would expect it to, the fans never kicked in.


Whether that's because the Dell is only 2560 x 1440 or if it was because of the connection via MDP, I couldn't say.

Jun 15, 2020 7:49 AM in response to RICHD101

RICHD101 wrote:

William,

It is irresponsible to diagnose anyone’s computer without physically 
diagnosing it. It is irresponsible to tell people who’s computers are running extremely
Hot and experience fans ramping up to 5000 rpm under light tasks that “
 it's handling the task in a way differently than 
you expect
i feel your answer might be misleading to less tech savy customers . Based on your answer should we all stop looking for solutions?


I'm not trying to "diagnose" anyone's system remotely, but rather note that fans coming on is the way the MBP is designed to deal with heat building up within the chassis and does not in and of itself mean the machine is "broken" or "faulty."


The fact that apparently I did not experience the issue with my Dell monitor and others have had no issues seems to indicate there is a particular combination of interfaces and monitors that seems to exacerbate this issue, but that, once again, does not mean the MBP 16 is defective in any way.


Whether there is a driver or GPU issue that causes greater power consumption or heat generation than necessary is something that remains to be seen.


I have no issues whatsoever with people experimenting to get temperatures down if that's how they choose to spend their time, and I have on multiple occasions urged those with such data to send it on directly to Apple Support:


Contact - Official Apple Support


and/or to send feedback:


Feedback - MacBook Pro - Apple


Both of those methods of contact are much more reliable in getting Apple's attention than posting here.

Jun 15, 2020 10:00 AM in response to ahmedfromreservoir

ahmedfromreservoir wrote:

I'm very happy you don't have problems with your unicorn MacBook and thank you for admitting that you do believe it is reasonable to expect fans not to turn on when in a zoom call just because you're connected to an external display therefore any macbook that does this is clearly defective.


He said no such thing.


He said his fans didn't turn on, just like mine didn't.


It may be due to differences in monitors and the way they are connected, so if "no fan" operation is important to you, you may need to duplicate his configuration down to the monitor, cable used and temperature in the room.


Regardless, no claims of fan-free operation are made, so running fans, once again, are not a defect.


If you connect to the exact same monitor DPJ was using, using the exact same cable in a room at the same temperature and your fans ramp up where his did not, you may have an argument to make.


DPJ, what was the monitor and how were you connected? My "no fan" experience was using a TB3 to MDP converter and an MDP cable.

Jun 15, 2020 10:04 AM in response to RICHD101

Crazy how whole communities are having trouble because of the fan noise indicating the defects are quite far reaching, thank you for confirming again that a macbook pro that doesn't have audible fans just for being plugged into an external display is in fact the exception not the norm.


Just the fact we are supposed to find some magical and none specific combination of cable/monitor combination is a testament to the defective nature of the device...

Jun 15, 2020 5:39 PM in response to MrMackie

There isn't one.


If it's a software issue they can fix, they will fix it.


If it's not, they likely won't.


"Loud as ***" is massive exaggeration, by the way - an average desk fan is louder.


BTW, this definitely seems to be somehow resolution or interface-related.


I posted this morning that my fans didn't even turn on when driving a 2560x1440 Dell U2717D.


I just had the exact same experience when driving a 2,560 x 1,600 30" Apple Cinema Display (TB3 to MDP, MDP to MDP to Dual-Link DVI adapter), and it stayed even cooler than the MBP 16 was driving the Dell.


I couldn't say why, it's just another data point in this whole long thread.


Jun 15, 2020 6:16 PM in response to jc_9

jc_9 wrote:

No one is debating the computing performance here, but you decided to write: "I threw everything I could at it and the fans never kicked in, nor did it get overly warm."


True, but many people here complained of the fans when watching YouTube videos, so that's what I did.


Fans when doing a compile should be completely expected, even servers ramp up their fans due to heat when doing that.

Jun 15, 2020 6:22 PM in response to Dogcow-Moof

The sound I heard in that video was the exact sound I hear when my 16" is transcoding (which is the final stage creating the video) in Final Cut Pro. Transcoding is one of the most demanding tasks on the CPU. That's the loudest they've ever been and I do a great deal of video editing since it's for my business.

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MacBook 16-inch Fan Noise

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