TV Show Season Pass Issue

I had this same issue and received some great tech support from Apple Support Chat. I solved this problem by using the Apple TV app on my mac, macOS Catalina. The support rep asked me to go find the episode that was showing $2.99 and press "buy this episode". I had to go through a view pop-ups that said "are you sure you wish to buy" and "you've already bought this" and even one that said "you can't buy this". After finishing up with that final popup, i noticed the Play and Download button were now available. I then went to episode 10 and it was already available.

A few minutes later i received iOS notifications that the two episodes had been made available and received the normal morning emails saying the episodes were available.

Hope you have the same luck!

Same with me bud. I’m from Canada and my total per episode is $3.49. I was on the phone with apple for over 1 hr. I can’t believe I stayed on the line that long and in the end should have just hung up and paid again for something I feel I paid for already. Now because I did this much time into this I have to see it out for the principal of it all. Mad I haven’t seen the episodes yet, and even more mad I spent this much time for something I should have already watched and enjoyed already. They say they will call me back Saturday with what they have found out. I told them to google it as all over the internet it says season finale and episode 9 + 10 for season 14. Seems to be a open and shut case to me. Get us our episodes Apple !!! Waste of time for loyal customers. Not smart apple. Not smart.

Exact same problem here. Updated laptop software earlier this week, which changed iTunes to multiple new apps. First thought that was the issue, but my purchase is still showing in the new TV app, still won't let me watch the Nov20 episode without paying.

Followup to the post earlier this week:

Today I was working on balancing my checkbook and I did notice that apple DID charge me for the "buy this episode" step even though I was given error messages that said that I could not purchase the product again. I had to get with Apple support a second time, but they were quick to refund the episode cost of $2.99. So if you do follow those troubleshooting steps, please check to see if you were charged like I was.

Have a great holiday guys and gals! :)

exact same problem here in Canada too. sent them an email, hopefully enough people complain to get it fixed. this is ridiculous that we spent money and get no service.

This worked for me as well! I removed my credit card info first just to be sure I'm not double charged.

Nice work. Took the leap of faith this AM and yep. It worked. Now go work for apple. Lol. Thanks Nicholas . Everyone this does work !!

yup worked for me here in Canada! it even said "are you super sure, clicking this button and you will buy it". clicked it. Then it said jokes you already bought it, download now!