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How do I get into my old Apple ID when it won’t let me reset security questions but I know the answers are correct and it says they don’t match?

I have an old Apple ID I am renting to get into. I reset the password and know the answers to the 2 security questions, but it says they don’t match. But it won’t let me reset them because it says “insufficient information “. How do I get into this account.

iPhone 11 Pro Max

Posted on Nov 23, 2019 12:02 PM

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Posted on Nov 23, 2019 12:16 PM

Since you are getting the “insufficient information “ message, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



1 reply
Question marked as Best reply

Nov 23, 2019 12:16 PM in response to Gigglesgalore619

Since you are getting the “insufficient information “ message, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



How do I get into my old Apple ID when it won’t let me reset security questions but I know the answers are correct and it says they don’t match?

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