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My mom got a new iPhone. First one ever. She set up her Apple ID and relized she miss typed her email so she was unable to get her verification code. But now it won’t let her create an Id with her correct email. What does she need to do?

iPhone 6, iOS 12

Posted on Nov 24, 2019 6:03 AM

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Question marked as Best reply

Posted on Nov 24, 2019 6:37 AM

Can she do a name change on the existing Apple ID?


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



1 reply
Question marked as Best reply

Nov 24, 2019 6:37 AM in response to MyMom_needshelp2today

Can she do a name change on the existing Apple ID?


Note the restrictions in the article.


Apple ID Name Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option. 


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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