AirPods Pro firmware 2B588 reduce the noise cancelling capability

2D15 side by side with 2B588

didnt let wife’s update but low battery now so they’ll update.

“Off” improved it seems. Sounds a bit richer. But you can still hear on 2D15 they sound washed out in “off” mode.

Noise cancellation doesn’t appear any different. I can still hear people whispering over quiet audio.

It still blocks my fan noise to the same level so it does something.

It’s still not how I recall the demo models at release in the Apple Store.

Given the time elapsed, the suggestions by support that “a fix is coming” or that “you’re hearing it wrong”; it would be foolish now to believe this will change.

My resolution is to use the APP for hot swapping between my MacBook Pro and iPhone. For everything else serious listening, I have an industry leading competitor for quality and ANC. They make you feel like you’ve gone deaf.

I’ll keep the APP as a lesson learned.

side by side they are marginally better than a £40 buds now. But very convenient being linked to the Apple account.

See this forum (https://discussions.apple.com/thread/251050158).

They might swap them out. If they don't accuse you of lying like they did to me 🙃

They said they "couldn't reproduce the problem" but they REFUSED TO PUT THEM IN THEIR OWN EARS.

Horrible customer service. 🙃🙃🙃🙃🙃🙃🙃

I'm just not going to take a gamble..

2 people saying it's better. 2 saying it's much worse.

50/50 chance.

Apple has botched 2B588, 2D3 (unreleased but shipped with replacement AirPods), and 2D15. 2B584 was the only okay update. That's 3/4 botched updates. A 50/50 chance with the current survey of only a few people and a running record of 75% botched updates since 2B588 leads me to cut my losses and not update.

Hey guys, if you want a change, notify the support via chat or call...

There is new firmware available via update: 2C54. Can someone verify if this has any affect on the noise cancellation?

I've tried the up-to-date firmware 2C54 and feel better.

Spoke with Service yesterday. Apple is absolutely not aware of any firmware issues. They already sent me replacements.

They are writing about us:

https://medium.com/macoclock/we-need-to-talk-about-airpods-pro-4bbd2533e031

Something is happening: https://www.macrumors.com/2020/05/05/apple-updates-airpods-pro-firmware-to-version-2d15/

Your tips won’t work. The firmware is broken

[Dont delete my message as I am helping the community by telling them it is a waste of time]

If Apple worries dizzying or safety problem then it can introduce noise canceling level adjustment and let user choose. Users have suffered enough case of Apple trying to be the clever guy and take bulls**t policy like degrading battery problems.

Glad the replacement ones work for you! But since it's not the latest firmware version, I'm betting that's why they are working fine. Ugh, I kinda wish this was "bigger news" or something. I constantly have my volume waay up now, even on Noise Cancellation, just to try to achieve the same level of noise-cancelling that I was getting prior to this version.

just yesterday I’ve updated my AirPods and have the same feeling - ANC is much worse as before. Tested today in train - could hear all the time people talking. ANC was active. AirPods reset and new pairing was done.

Apple, please fix it!

I have the same issue. I reported it to Apple as a bug with the following:

"Since the Airpods Pro's firmware was updated to version 2B588, Noise-Cancelling has dramatically decreased. This should be a bug and I hope it to be fixed in a future firmware update."

There is definitely a change. There is still ACN but it is lessened. For example, there is a fan that I could not hear when ACN was on before. Now I can hear it. Not as loud as if it was OFF, but the feature has been lessened.