And I have given you my experience, with multiple complaints submitted via their proper method and having had several senior level people involved. As I noted, my situation was FINALLY resolved, but not as it should have been. And I have as much right as do you to post here and post my honest and real experience. If you cannot understand it, given your supposed expertise, fine. But my posts stand to help others understand that there IS a REAL problem with some batteries on the newest computer Apple has produced. To hide that problem, to not give our experience would be terrible. Apple needs to step upend inform buyers if there is some sort of weird or different "conditioning" or management method. But I do not think that is all that is going on here. Others all over the web have similar problems with fast battery draining for no good reason.
I posted. I said my several weeks experience was not up to what I consider the typical Apple standard and what I have experienced using Apple computers since they were first created. I have also fairly reported that in the end, Apple did the right thing. But honestly, many people would have given up. I am 73 and I cannot afford to give up when I spent my hard earned money to buy what I hope will be the last computer I need to buy. It was particularly frustrating because I am out there daily in this virus pandemic and I did NOT get the resolution or follow up or attention my complaint should have brought. In addition, I don't know the backgrounds or training of the people I dealt with, but that is not an excuse that my problem should take weeks of time calling and writing and calling and talking and waiting on the phone for someone to answer.
You can speak about what you know about. You can do whatever you wish and I will do the same. My experience should NOT have been as it was initially and others here must know there are others out there with similar battery drain and heat problems.
I am getting off the board now. So I will not respond further.