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"Connection to outgoing server failed" on iPhone

Hi all,


I tried to send an email earlier this morning and I got a message saying 'Cannot Send Mail The connection to the outgoing server "p14-smtp.mail.me.com" failed'


I've gone into the settings and tried to change things, I've deleted the mail app and reinstalled it, turned the phone on and off and nothing is working. Can anyone help?? Thanks :)



[Re-Titled by Moderator]


Posted on Nov 25, 2019 4:51 AM

Reply
2 replies

Nov 27, 2019 7:21 PM in response to LaurenN1910

Hello LaurenN1910,


Welcome to the Apple Support Communities. From what I understand, there's an issue sending mail from your iPhone using iCloud for mail. I'll do what I can to help.


Try any suggestions you haven't done already here: Get help using iCloud Mail


If you're still having issues sending, reach out to Apple Support here: Contact Apple Support


Take care.

Nov 28, 2019 7:12 PM in response to LaurenN1910

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


If necessary


Hard reset


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

"Connection to outgoing server failed" on iPhone

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