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User profile for user: marten berkman
marten berkman Author
User level: Level 1
90 points

iphone x stuck in recovery mode

iphone went black, unresponsive, and hot when charging. Then apple logo turned on and off for a few seconds at a time. Have followed the instructions to prompt restore in iTunes. Latest update was already downloaded for phone, Itunes says "iPhone Recovery Mode - iTunes is restoring the software on this phone" and in the progress bar at top the line is completely blue and it says "waiting or iphone" for about six hours now. Phone unresponsive. Any suggestions?

iPhone X, iOS 13

Posted on Nov 25, 2019 6:28 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,764 points

Posted on Nov 25, 2019 6:31 AM

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,764 points

Nov 25, 2019 6:31 AM in response to marten berkman

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.


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iphone x stuck in recovery mode

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