New 16” MBP Random Restarts and LockUps

chornbe wrote:

Hey Apple - super dedicated fan here. I'd love to swap this unit out as a first-try before moving on to something else, or killing lots of time and productivity sending the unit in for repair. To go back to my 15", I'd have to take it back from my wife for a while, and cripple her productivity on her work. :(

We are all just fellow users here.

To work with Apple, contact support directly:

Contact - Official Apple Support

Same problem here. My fresh new MacBook Pro keeps randomly restarting when idle.

I hope this works for you but it my case I did an internet recovery and was just installing from the App Store and syncing iCloud when it happened. My unit was returned.

10.15.5 brought back the resetting issue.

After the 10.15.5, the system rebooted from sleep. Nonsense Apple can not fix this issue at all....

You pay >3000 $ and it reboots when you wake it up...

I'm facing the same problem here.

And I'm almost sure it's with the Radeon GPU drivers.

We must wait for the next driver update.

I'll contact Apple support anyway.

This is not "that same issue."

In particular, your issue seems to point to a corrupted file system on an HFS-formatted disk.

Same problem, happened after 24 hours of unboxing and setup. Sent it back for refund and won't buy again until it looks like this is ironed out as I don't want to risk going past the 14 days return period and getting stuck with trying to do fixes via mail or the apple store in a distant city.

Meme problème ici.

Le macbook pro 16' freeze aléatoirement, les ventilateurs grondent pendant une seconde et le MBP reboot.

Ce problème arrive sur Catalina, peut importe la version (actuellement sur 10.15.2). Pendant le chargement du système, pendant l'ouverture du navigateur, d'une vidéo, d'un logiciel, de la sortie de veille.

Tout a été tenté avec apple care : check hardware, check ram, réinstall systeme, formatage HDD puis réinstallation du systeme à neuf... le problème persiste.

Nouvelle machine mais pas du tout stable !

Vu avec Apple Care, je renvois la machine ce jour en espérant que la prochaine soit plus stable.

My Mac was doing it right after the first clean install out of the box. Of course Apple knows its thing.. but at least in my case probably it's not the system. (and btw... it takes days for a person that use the Mac to work to reconfigure it from the scratch.. there must be a solution to this.. it's already weird what's happening.. it would be even weirder if the problem is at the root of a clean OS install...).

And BTW... if I call the assistance and the only thing that they can say is to reinstall the OS... well.. I can really do it by myself.... If I call them after I've spent 7 grands... I expect at least that they know from where the problem comes from since the Mac is clean from other softwares, and how to fix it... I know I might sound a bit rude.. but this is really disappointing...

I tried everything. Reinstall, network-based install, turned off T2 security and pen-drive install, service made the same cycle and the computer keeps restarting after sleep.

The machine is in the service for almost 3 weeks now and no answer at all... I understand it was holidays and new year is coming, still a 3300€ machine which does not work properly.

Yep, same here. Seems to happen most often after it's gone to sleep, but occasionally it's rebooting randomly in the middle of opening a file or some other operation. Super frustrating, as you mentioned.

Mine is brand new few days old and doing the same thing. especially when I have my external hard drives and external TB monitors connected. this is very frustrating to spend almost 6K on a new Mac and its acting like that.

Same pain. Nonsense.

I wrote to the CEO of Apple Europe, Mr. Cagni Pascal about the issue. Paid 3300€, nonsense I can not use my laptop for 4 weeks now...

I'm not sure if Apple folks really read these threads but this case really goes beyond the slogan of "focus on quality" or "customer care"...

Yep. I had 5 hours long call almost straight talking apple care and we achieved nothing. "we investigate it".

Laptop is still in repair service, I'm in limbo without any information or hope.

I contacted with an attorney to start to build up my case. This is nonsense. 1 month passed and nothing I can name. No timeframe, no promise, nothing...

I was still hoping that I would see an os update as I'm sure this is related at least in some way to Catalina which, from what I was able to see, is the lowest-quality mac os ever launched, but no, no one seems to be taking care of this. I was never called by anyone from apple as one of us said they got contacted and I can't afford to waste more time on this after I paid such a premium price for something that doesn't work in the right parameters.

[Edited by Moderator]