Mobile Device Support missing, iTunes, Windows 10

I've uninstalled and reinstalled several times.

I've also followed the following instructions:


If you use a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from the computer.
  2. Reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers
  1. Click OK.
  2. Right-click on the
usbaapl64.inf

or

usbaapl.inf
  1. file and select Install.


The attached screenshot shows what happens when I try to run the command:

Is there any fix for this?


Posted on Nov 26, 2019 12:00 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2019 6:37 PM

The command probably needs quotes around it to be interpreted properly, but if you've installed iTunes from the Microsoft Store then it shouldn't need a standalone download of AMDS. You may be better with the traditional installer obtained using the links given in the article below.




For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

Similar questions

3 replies
Question marked as Top-ranking reply

Nov 26, 2019 6:37 PM in response to GimmeMoney

The command probably needs quotes around it to be interpreted properly, but if you've installed iTunes from the Microsoft Store then it shouldn't need a standalone download of AMDS. You may be better with the traditional installer obtained using the links given in the article below.




For general advice see Troubleshooting issues with iTunes for Windows updates.



The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Links to the most recent builds are now at the bottom of the page.



Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mobile Device Support missing, iTunes, Windows 10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.