My Apple TV is asking for a previous owners password

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Level 1

13 points

My Apple TV is asking for a previous owners password

Hello! I’ve had an Apple TV that I bought pre-owned a few years ago... It’s worked fine for years, I removed all the old accounts from the previous owner when I bought it, and factory reset it. Apple Music has worked just fine for years... all of a sudden a week ago I tried to go to Apple Music and it wants me to enter the Apple ID password for the previous owner... I can’t access any of my music... I’d hate to have to factory reset... is there anything else I can do?

Apple TV 4, tvOS 13

Posted on Nov 26, 2019 9:45 PM

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Answer 1

Nov 26, 2019 11:12 PM in response to jmollitor

It wouldn’t surprise me at all if the previous owner didn’t delete the device from their singed in devices in iCloud and/or unauthorized the device in iTunes. I’m trying to find a way to disassociate a device from an Apple ID without having to log into that Apple ID, but I’m coming up empty. If contact Apple Support, maybe it’s something they can do.

Alternatively, if it shows the full email of the previous owner, you could email them, and ask them to remove the Apple TV from their authorized/signed in devices:

https://support.apple.com/en-us/HT204074#computer

https://support.apple.com/en-us/HT205064

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Answer 2

jmollitor Author

Level 1

13 points

Nov 26, 2019 10:05 PM in response to Dr. Zoidberg

It’s a 4th generation, I already did that when I bought the Apple TV. My account is the only account in settings. I can’t find any trace of the previous owner’s Apple ID, except when I attempt to go to Apple Music. I’m pretty tech savvy, I’m just stumped on this one :)

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Answer 3

Nov 26, 2019 9:51 PM in response to jmollitor

What generation is your Apple TV? If it’s one of the last two, try this: https://www.idownloadblog.com/2018/09/04/apple-tv-delete-apple-id-email/

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My Apple TV is asking for a previous owners password

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