Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone backup blocked

Hi there !


I need help because my iPhone backup is blocked. I cannot activate it because it is supposed to be restoring from an old iPhone which doesn’t have the account anymore.

I'm not able to update software or make another backup from my iPhone.

i already bought the 50 GB plan to have more space, but didn’t work.

Posted on Nov 26, 2019 10:35 PM

Reply
2 replies

Nov 26, 2019 10:48 PM in response to acristina88

First of all you are not on WiFi. Backup your iPhone to iCloud first. Let it complete it. Time taken to backup depends on the storage of your iPhone and the internet speed.


What does iCloud back up? - Apple Support

iCloud backup doesn’t include information already stored in iCloud, like Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos, Health data, call history, and files you store in iCloud Drive


Update the iOS after you have finished with the above. The process is very clean.

iPhone backup blocked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.