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User profile for user: Vlad2609
Vlad2609 Author
User level: Level 1
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I have problems with the macbook cover, it does not close completely. Can I change to a new one?

Posted on Nov 29, 2019 5:05 AM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,222 points

Posted on Nov 29, 2019 11:27 AM

Vlad2609 wrote:

I have problems with the macbook cover, it does not close completely. Can I change to a new one?


For a new Mac purchased in the USA you have a limited 14-days to return for a refund or exchange.


Other areas outside the USA may be different, so check locally.


Returns & Refunds - Shopping Help - Apple

Legal - Sales Policies - U.S. Retail Sal - Apple


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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
189,222 points

Nov 29, 2019 11:27 AM in response to Vlad2609

Vlad2609 wrote:

I have problems with the macbook cover, it does not close completely. Can I change to a new one?


For a new Mac purchased in the USA you have a limited 14-days to return for a refund or exchange.


Other areas outside the USA may be different, so check locally.


Returns & Refunds - Shopping Help - Apple

Legal - Sales Policies - U.S. Retail Sal - Apple


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User profile for user: Tesserax
Tesserax
User level: Level 10
152,924 points

Nov 29, 2019 11:18 AM in response to Vlad2609

By "cover" are you referring to the display on your MacBook or an external cover for the whole notebook? If the latter, where did you get the cover from? For the former, you will need to make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them take a look and provide you with your options.

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